Heidi Schoch
Contoocook,NH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Appeals Coordinator
Cigna
Hooksett, NH
03.1999 - 03.2003
- Created, composed and maintained appeal response templates.
- Developed appeals functions, policies and procedures and documentation.
- Skilled at working independently and collaboratively in a team environment.
Ophthalmic Technician
Concord Eye Center
Concord, NH
03.2003 - Current
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Education
Certificate - Medical Secretary
Merrimack Valley High School
Penacook, NH06.1992
Skills
- Telephone Triage
- Appointment Scheduling
- Retinal Procedure Assistance
- Diagnostic Testing
- Chart Documentation
- Patient Examination
- Ophthalmologist Support
- Explaining Procedures to Patients
- Patient Relations
- Surgical Care
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Ophthalmic Technician
Concord Eye Center
03.2003 - Current
Appeals Coordinator
Cigna
03.1999 - 03.2003
Certificate - Medical Secretary
Merrimack Valley High School