Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic

Camille Lopez Rodriguez

Kissimmee,FL

Summary

To obtain a position which can give me the opportunity of growth as a professional as well as advancement.

A highly motivated, customer service specialist offering excellent customer service. Ability to develop a strong relationship with co-workers. Team group attitude. Management experience. I have a four-step rule: first, know how to listen to the customer, second, see the root of the problem, third, have empathy, fourth, solve the problem as soon as possible.

Overview

12
12
years of professional experience

Work History

Call Agent

WellCare Medicare
08.2022 - Current
  • Costumers Service
  • Outbound calls
  • Receive call from members
  • Make Medical Appointments
  • Verify benefits and coverage
  • Make appointments for member transportation
  • Verify authorizations that medical codes are correct
  • Process Claims
  • Process medical bills verify that information and codes are correct
  • Check benefit coverage
  • Investigate complaints and situations
  • Remote Call Center
  • Enrollment, Desinrollment, Plan Change, LEP
  • Medicare Knowledge of procedures required

Sales Associate

Walmart
Orlando, FL
01.2014 - 07.2022
  • Computer System to control inventories.
  • Costumers Service.
  • Credit Solicitude.
  • Digital shopper.

Education

Associate of Science - Dental Hygiene

Huertas Junior Collage
Caguas, PR
08-1989

Bachelor of Science - Medical Billing And Cooding

Ultimate Medical Academy
Clearwater, FL
05-2026

Skills

  • Microsoft Word
  • Computer Medical records
  • Process referrals
  • Medical authorization
  • Answers customers calls and medical office
  • Billing

LANGUAGE SKILLS

English Basic and Full Spanish.

Timeline

Call Agent

WellCare Medicare
08.2022 - Current

Sales Associate

Walmart
01.2014 - 07.2022

Associate of Science - Dental Hygiene

Huertas Junior Collage

Bachelor of Science - Medical Billing And Cooding

Ultimate Medical Academy