Kayla Barbee
Huntsville,AL
Overview
2
2
years of professional experience
Work History
Call Agent
Health Is Wealth Marketing Llc
09.2025 - Current
- Managed inbound calls to address customer inquiries and provide information on services.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Assisted in resolving customer issues by collaborating with team members and utilizing problem-solving skills.
- Maintained knowledge of company products and services to effectively communicate benefits to clients.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Contributed to significant reduction in customer complaints by implementing effective conflict resolution strategies.
- Managed high call volumes with focus on maintaining short waiting times, ensuring customer satisfaction.
Veteran Representative
Kennesaw State University
08.2023 - 03.2025
- Assisted veterans in navigating educational benefits and resources available at university.
- Developed and maintained relationships with veteran organizations to enhance support services.
- Conducted workshops on academic success strategies tailored for veteran students.
- Collaborated with faculty to create inclusive learning environments for veteran populations.
- Provided guidance on career options, helping Veterans identify suitable employment opportunities based on their skills and interests.
- Streamlined processes for benefits application, expediting approval times and increasing satisfaction.
Education
Bachelor of Science - Media Entertainment
Kennesaw State University
Kennesaw, GA05-2025
Associate of Arts - Visual Arts
Gordon State College
Barnesville, GA12-2021
Skills
- Call center experience
- Answering questions
- Data gathering
- Front desk management
- Proficient in [Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Organizational skills
Timeline
Call Agent
Health Is Wealth Marketing Llc
09.2025 - Current
Veteran Representative
Kennesaw State University
08.2023 - 03.2025
Bachelor of Science - Media Entertainment
Kennesaw State University
Associate of Arts - Visual Arts
Gordon State College