Patricia Rodriguez

• Handled customer inquiries efficiently, ensuring accurate information delivery.
• Documented claims details meticulously to maintain comprehensive records.
• Assisted clients in navigating claims processes, enhancing customer satisfaction.
• Resolved issues promptly, contributing to improved service quality and response time.

• Monitored cardiac rhythms using advanced telemetry systems to ensure patient safety and timely interventions.
• Analyzed ECG data to identify abnormalities, collaborating with healthcare teams to optimize patient care.
• Trained junior technicians on equipment usage and monitoring protocols, fostering a culture of safety and accuracy.
• Implemented workflow improvements that enhanced monitoring efficiency and reduced response times during critical events.

Health benefit plans to ensure compliance with regulations and organizational policies.

Assist customers with health plan details

Provide information pertaining to specific benefits

• Conducted regular equipment checks and maintenance, ensuring optimal functionality of cardiac monitoring devices.
• Monitor for arrhythmias
• Admit patients to unit
• Perform daily patient census
• Notify RN of any abnormal events.