CAMILLE OFFENDEL
Springfield Gardens,NY
Summary
A dedicated servant leader with a proven track record of empowering teams to achieve their full potential. Adept at fostering a culture of trust, collaboration, and growth in fast-paced environments, prioritizing the well-being and development of team members. Demonstrates exceptional time management skills, a strong commitment to safety, and a focus on improving key performance metrics while leading by example to create an engaged and motivated workforce.
Overview
18
18
years of professional experience
Work History
Red Coat / Safety Team / Lead CRO
DELTA AIR LINES
01.2023 - Current
- Manage LGA operation as acting OSM when needed
- Proposed and Implemented process to improve D20 metrics
- Mentor new Red Coats to help them get acclimated with their new role
- Responsible daily for overseeing a concourse while ensuring the operation runs safely and efficiently
- Handles conflicts professionally and empathetically utilizing situational flexibility
- Serve on the Safety Team to support leaders and encourage Agents to always think and work safely
- Provides support to Agents as needed
- Deliver exemplary service to our customers that aligns with our brand beliefs
- Ensure that irregular operations are handled with efficiency
- Assist Station Lead CRO with DOT investigations and CRO dispositive responses
Safety, Security & Compliance Auditor
DELTA AIR LINES
01.2022 - 01.2023
- Conducted 15-20 announced and unannounced observations of agents working in the above wing operations
- Responsible for conducting security and compliance audits as well as partnering with Safety team leaders to develop the station’s best practices
- Assisted and supported Agents, Red Coats, and OSMs with passenger conflicts and IROPs
- Promoted safety conscious behaviors
- Gave meaningful feedback to employees to foster safe working habits while providing outstanding customer service to passengers
Customer Service Agent
DELTA AIR LINES
01.2021 - 01.2022
- Guided and assisted customers with ticketing and baggage check-in process
- Managed check-in process ensuring that customers have essential documents for travel
- Assisted customers with routing, trip planning, and gate boarding
- Provided stellar customer service while ensuring adherence to safety protocols
Assistant Vice President, Senior Specialist
LEGG MASON
01.2010 - 01.2020
- Provided daily oversight and accounting functions for various 1940 Act open-end and 529 mutual funds
- Reviewed monthly net asset values, accounting activities, calculated incentive fees, and analyzed annual financial statements for various Permal hedge funds
- Guided vendor relationships with Bank of New York, State Street Bank, and ISS, analyzing monthly exception reports, key performance indicators, benchmark analyses, and service level reports, and conducting sample testing of vital processes
- Leveraged Lean Six Sigma Yellow Belt Certification to reduce costs, streamline processes, and create efficiencies
- Volunteered to spearhead and participate in group projects
- Enhanced procedures for litigation oversight and developed and produced monthly metrics for senior management, including tracking / recording litigation claims and payments / processing for ISS, depositing checks from litigation proceeds more than $15M per year
- Collaborated with Financial Reporting team to streamline financial reporting review process and procedures by converting to risk based review
- Promoted efficiency by conducting refresher White Belt Lean Six Sigma training for colleagues and managers
- Improved leadership decision-making by coordinating, compiling, and developing quarterly treasurer reports for various fund boards of directors
- Provided accuracy and expertise in constructing, reconciling, and distributing monthly financial statements for fifteen 529 funds
- Calculated distributable net investment income and per share dividend amounts, creating consistency and organizing record and ex-dividend date processes and files
- Facilitated and attended Risk Committee monthly meetings and prepared minutes for senior management review and reference
- Played key role in 10K annual work hour reduction via training external third-party vendor to complete various tasks
Assistant Vice President, Accounting Manager
LEGG MASON
01.2007 - 01.2010
- Oversaw vendor relationships, including Bank of New York, State Street Bank, ISS, and Citco Fund Services
- Supervised and trained team of up to 5 analysts
- Liaised with portfolio management teams, tax team, auditors, and funds administrator
- Produced ad hoc reports and analysis as requested
- Researched and responded to external audit inquiries
- Verified monthly exception reports, key performance indicators, benchmark analyses, and service level reports
- Performed sample testing of certain key processes, reviewing and analyzing monthly Net Asset Values (NAVs), cash reconciliations, subscriptions and redemptions, high water mark and incentive fee calculations, accounting and journal entries, and annual financial statements and British Virgin Islands (BVI) filings for Permal Hedge funds
- Coached and motivated staff by preparing and conducting performance evaluations
- Analyzed monthly expense budgets, forecasts, reviewed invoices, and provided journal entries and accrual adjustments ensuring accuracy of various calculations of management and 12B-1 fees, expense ratios, yields, and ongoing charges
- Conducted oversight of third-party vendor (ISS) responsible for filing litigation claims on behalf of Legg Mason's mutual funds
Education
Bachelor of Business Administration (BBA) - Accounting
Pace University
New York, NYSkills
- Safety & Compliance
- Leadership and Team Building
- Project Management
- Customer Service
- Policy and Procedure Development
- Risk Management
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Microsoft Teams
- SNAPP
- Deltamatic
- SharePoint
- FasTrak
- SPIL
Leadership & DEI Initiatives
- One L Emerging Leaders Program* - 2024 - 2025
- Delta Brand Ambassador, 2024 - 2025
- Delta DEI Step In Ambassador, 2025
- My DeltaDay Champion, 2025
- SNAPP Champion, 2024 - 2025
- Legg Mason Toastmasters - New York Chapter, Founder and President, Arranged and coordinated evaluation training, Business writing training, Led club to achieve Distinguished status
- Legg Mason Developing Professionals Network (DPN), Co-Chairperson and Planning Committee Member, Coordinated mock interview event for college students, Employees volunteered to conduct mock interviews
- Legg Mason Women's Leadership Network (WLN), Participated in United Nations International Women's Day Conferences
*Expected Graduation Date March 14, 2025
Timeline
Red Coat / Safety Team / Lead CRO
DELTA AIR LINES
01.2023 - Current
Safety, Security & Compliance Auditor
DELTA AIR LINES
01.2022 - 01.2023
Customer Service Agent
DELTA AIR LINES
01.2021 - 01.2022
Assistant Vice President, Senior Specialist
LEGG MASON
01.2010 - 01.2020
Assistant Vice President, Accounting Manager
LEGG MASON
01.2007 - 01.2010
Bachelor of Business Administration (BBA) - Accounting
Pace University
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