TANIQUA BRODIE
Summary
Airport Customer Service professional with over 10 years at Delta Air Lines, demonstrating clear progression from frontline operations to leadership and safety-critical roles. Currently serving as a Red Coat/Conflict Resolution Official (CRO) and Ground Security Coordinator (GSC)-certified professional. Safety-conscious and detail driven individual who is strongly aligned to ACS Safety and the Aviation Safety Action Program.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Red Coat/Conflict Resolution Official (CRO)
Delta Air Lines Inc.
RDU
09.2022 - Current
- Serve as the lead Customer Service Agent on duty supporting station leadership during routine operations and IROPs
- Conduct objective fact-finding through assessment of operational events and employee input
- Resolve high-risk customer conflicts while ensuring compliance with ACS safety and security standards
- Document incidents and outcomes accurately while maintaining strict confidentiality
- Act as a visible safety and service role model on the operational floor
Customer Service Agent (Above Wing)
Delta Air Lines Inc.
RDU
01.2015 - 09.2022
- Delivered frontline customer service in a fast-paced, safety-driven environment
- Assisted customers during delays, cancellations, and irregular operations
- Maintained safety-conscious behavior and adherence to ACS procedures
Certification
- Red Coat / Conflict Resolution Official (CRO) – Certified (2022 – Present)
- Ground Security Coordinator (GSC) – Certified (2024 – Present)
- CPR – Certified (2024 – Present)
LEADERSHIP & RECOGNITION
- Employee Engagement Team Lead (2022 – Present)
- Service Excellence Team Lead (2022 – 2025)
- Junior Achievement Lead (September 2025)
Timeline
Red Coat/Conflict Resolution Official (CRO)
Delta Air Lines Inc.
09.2022 - Current
Customer Service Agent (Above Wing)
Delta Air Lines Inc.
01.2015 - 09.2022