Charline Charles
Bay Shore,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Red Coat
Delta Airline
04.2007 - Current
- Answered constant flow of customer questions with minimal wait times.
- Responded to customer requests for, services, and company information.
- Collected customer feedback to exceed customer satisfaction goals.
- Leveraged customer service experience.
- manage multiple gates and oversell flights.
- Assist passengers with conflict and solve at first point of contact
- Communicate with passengers,management,crew,and operations
- specialized with assist passengers with disability.
- Meeting arrivals coming in from different countries and state.
- Training new employees.
- knowledgeable with fixing ticket problems and multitask.
- Able to help translate with multiple languages (French,Creole and English).
- Ensure safe environment for employees and passengers.
Education
Associate of Applied Science -
Fayetteville Technical Community College
Fayetteville, NC05.2003
High School Diploma -
International High School At Laguardia Community College
Long Island City, NY05.1998
Skills
- Sales
- Interpretation and Translation Services
- Providing Feedback
- Task Delegation
- Understanding Customer Needs
- Livechat Messaging
- Investigate Claims
- Effective Communication
- Safety Requirements
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Professional Relationships
- Customer Retention Strategies
- Process Transactions
- Document and Records Management
Certification
Taking Point Leadership
- Leadership Development Program- December 2021-June 2023
Timeline
Red Coat
Delta Airline
04.2007 - Current
Associate of Applied Science -
Fayetteville Technical Community College
High School Diploma -
International High School At Laguardia Community College
Taking Point Leadership
- Leadership Development Program- December 2021-June 2023
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