Loren Smith
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Red Coat
Delta Air Lines, Inc
08.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and welcoming service
- Demonstrated leadership by making improvements to work processes and helping to train others
- Practice safety and conscious behavior in all aspects of the operation and conducted 40 safety observations per month.
- Worked successfully with a diverse group of coworkers to accomplish station goals.
- Improved survey scores by Mitigating conflict resolution, and working with customers to fulfill their requests
Leading the Way/Leadership Development
Delta Air Lines, Inc
01.2024 - 01.2025
- Managed staffing through RTSM, effectively reducing overtime.
- Enhanced employee morale by organizing and catering food for over 200 employees.
- Ensured that RTSM was staffed allowing for the department to run efficiently during the Consumer Electronics Show in Las Vegas.
- Improved RSG metric through the elevation of baggage threshold by D20.
- Conducted various briefings and meetings to manage the Red Coat group of 16, resulting in improved customer service.
Education
Computer Technology
National Institute of Technology
Southfield, MI12-2002
High School Diploma -
Crockett Technical H.S
Detroit, MI06-2000
Skills
- HAZMAT/Dangerous Goods Training
- CRO Certified
- GSC Certified
- Leadership Development
Timeline
Leading the Way/Leadership Development
Delta Air Lines, Inc
01.2024 - 01.2025
Red Coat
Delta Air Lines, Inc
08.2013 - Current
Computer Technology
National Institute of Technology
High School Diploma -
Crockett Technical H.S
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
William ReynoldsWilliam Reynolds
Quality Control Inspector at Delta Air LinesQuality Control Inspector at Delta Air Lines
Anthony James BiggsAnthony James Biggs
Aircraft Maintenance Technician at Delta Air Lines, IncAircraft Maintenance Technician at Delta Air Lines, Inc