Camille Ortiz
Orlando
Summary
Experienced individual with strong patient care background looking to obtain a position that allows me to utilize my current skills with the opportunity for continuous learning, growth and stability.
Overview
19
19
years of professional experience
Work History
Mental Health Technician
Central Florida Behavioral Hospital
10.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Front Desk Coordinator
Dr. Kevin Pressley
01.2023 - 07.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Kept accounts in balance and ran daily reports to verify totals.
Patient Care Coordinator - Procedure Scheduler, Sr
Orlando Health
02.2022 - 12.2022
- Managed Physician Schedules
- Scheduled advanced Endoscopic procedures
- Obtained results and reports
- Called in patient prescriptions to pharmacies
- Insurance verification
Patient Care Assistant/AR Coordinator
Orlando Orthopedic Center
03.2019 - 09.2021
- Answered high call volume
- Schedule pain management procedures
- Completed FMLA and Disability forms
- Medication refills
- Insurance reconsiderations and appeals
Patient Care Coordinator/Procedure Scheduler
Advent Health Orlando
06.2013 - 03.2019
- Managed physician schedules
- Scheduled advanced endoscopic procedures
- Obtained results and patient reports
- Assisted in office management tasks
Front Desk Coordinator
Advent Health Orlando
08.2008 - 06.2013
- Insurance verification
- Patient registration
- Hospital edit claims
- Copayment collection
- Physician referral letters
Patient Transporter
Advent Health Orlando
10.2005 - 01.2008
- Transported patients throughout hospital
- Materials management
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
08.2022
General Studies
Valencia College
Orlando, FL05.2015
Skills
- Patient Relations
- Patient Care Coordination
- Filing and Recordkeeping
- Claims Processing
- 60 or more WPM
- Microsoft Office
- Medical Terminology
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Patient Safety Management
- Substance abuse awareness
Timeline
Mental Health Technician
Central Florida Behavioral Hospital
10.2023 - Current
Front Desk Coordinator
Dr. Kevin Pressley
01.2023 - 07.2023
Patient Care Coordinator - Procedure Scheduler, Sr
Orlando Health
02.2022 - 12.2022
Patient Care Assistant/AR Coordinator
Orlando Orthopedic Center
03.2019 - 09.2021
Patient Care Coordinator/Procedure Scheduler
Advent Health Orlando
06.2013 - 03.2019
Front Desk Coordinator
Advent Health Orlando
08.2008 - 06.2013
Patient Transporter
Advent Health Orlando
10.2005 - 01.2008
Bachelor of Science - Clinical Psychology
University of Central Florida
General Studies
Valencia College
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