SAMANTHA HEFTY
Bentonville,AR
Summary
Organized and dependable candidate with over a year of healthcare experience in a clinical research setting. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Equipped for meticulous and fast-paced work, while also attending to patients effectively with attention to detail and a hardworking approach. Always seeking opportunities to go beyond basics, improve processes, and increase patient satisfaction.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Pillar Clinical Research
12.2022 - Current
- Improved patient well-being by providing compassionate care and support during their visit.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleges in treatment team meetings to promote positive patient treatment outcomes.
- Improved trial data quality by meticulously collecting, recording, and organizing research information.
- Ensured participant safety by closely monitoring adverse events, reporting concerns promptly, and taking appropriate action when necessary.
- Promoted a positive environment for study participants through compassionate care, and thorough explanations of complex concepts.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Applied de-escalation and limit-setting techniques to promote patient cooperations.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Keyholder
Kendra Scott
09.2021 - 12.2022
- Promoted to Keyholder from associate 8/22.
- Complete store opening and closing procedures.
- Count out cash drawers and balance totals.
- Open and close store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Train and mentor new employees.
- Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Receive and book shipment for inventory.
- Use weekly financial data to analyze company growth and optimize operational strategies.
Sales Associate
Dillards
04.2021 - 09.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
Seasonal Sales Associate
Kendra Scott
11.2020 - 01.2021
- Greeted all customers and assisted in purchases
- Bagged gifts and put together online orders in a prompt manner
- Consistently checked displays to make sure everything was organized and how it was supposed to be, replacing any missing items
- Sanitized all surfaces, and dusted displays
- Ensured all customers were assisted upon entrance and as they browsed the store.
Cashier and Sandwich Dresser
Lenny's Grill and Subs
09.2019 - 01.2020
- Processed cash register transactions by inputting product costs and giving back change
- Collected payment for customer purchases
- Bagged and packaged customer orders and purchases
- Operated POS cash register, handling an average of 15 transactions on average daily
- Greeted all customers and provided prompt and friendly service.
Education
High School Diploma -
New Heights
Bentonville, AR05.2021
Skills
- Work Prioritization
- Handling Complaints and Inquiries
- Delegation and Supervision
- Managing Customer Needs
- Flexible Work Schedule
- Adaptable to Changing Demands
- Clinical Documentation
- Patient Safety Management
- De-Escalation Techniques
- Adverse event reporting
- Multitasking Abilities
- Patient Relations
Timeline
Mental Health Technician
Pillar Clinical Research
12.2022 - Current
Keyholder
Kendra Scott
09.2021 - 12.2022
Sales Associate
Dillards
04.2021 - 09.2021
Seasonal Sales Associate
Kendra Scott
11.2020 - 01.2021
Cashier and Sandwich Dresser
Lenny's Grill and Subs
09.2019 - 01.2020
High School Diploma -
New Heights
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