Christana Canes
West Palm Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Administrator or Management position. Ready to help team achieve company goals. Attentive and focused healthcare professional offering over 400 hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
SandyPines Residential Treatment Center
03.2023 - Current
- Ensure that patients are supervised and safe
- Crisis Prevention Intervention (CPI) (aggression management, crisis intervention and restraint training)
- Effectively multi-task and problem solve in a fast-paced environment
- Excellent listening, communication, prioritization, and follow-through skills with a strong focus on providing high-quality patient care
- Listen to patients' concerns, observe their behavior, and record their condition
- Lead patients in therapeutic and recreational activities.
- Treated clients and families with respect and dignity.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
Pre-enrollment Specialist
Willis Towers Watson Via Benefits
08.2022 - 12.2022
- Verifying/updating profile information, helping participants navigate via benefits and medicare website, and explaining the basics of Medicare coverage
- Giving information about funding/HRA accounts from retirees company
- Contributed to campus outreach events, showcasing available programs and promoting enrollment opportunities.
- Analyzed risk factors to recommend appropriate coverage levels.
- Analyzed customer needs to provide customized insurance solutions.
Patient Service Representative
Change Healthcare
11.2020 - 05.2021
- Provided excellent customer service to personnel such as doctors, patients, and hospital staff
- Accessed patient charts via Epic and MHS salesforce system to request medication refills and access to MyChart
- Used CRM system to assist patients and medical offices
- Assisted patients in scheduling doctor's appointments and updating patient charts.
Call Center Supervisor
Teleperformance
02.2019 - 04.2020
- Ran day-to-day call center operations and oversaw daily workflow within a multi-contact call center platform
- Managed staff scheduling and delivered daily, weekly, and performance feedback comparisons, call monitors, and account reviews
- Trained staff on quality calls, ensuring sustained improvement of customer experience
- Maintained 80% contact service level and 90% compliance adherence standard.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
Education
Bachelor of Science - Nursing
South University-Austin
Austin, TX12.2021
Bachelor of Science - Healthcare Administration And Management
Palm Beach State College
Lake Worth, FL01.2017
Associate of Science - Arts
Palm Beach State College
Lake Worth, FL05.2013
Skills
Behavior Observation
Crisis Management
Cognitive Behavioral Therapy Principles
Care Coordination
Clerical Functions
Heartsaver CPR AED (CPR AED)
Training and mentoring
Patient interviewing
Patient Relations
Patient Education
Patient Safety
Electronic Health Records
Certification
- CPR Certification
- AED Certification
Timeline
Mental Health Technician
SandyPines Residential Treatment Center
03.2023 - Current
Pre-enrollment Specialist
Willis Towers Watson Via Benefits
08.2022 - 12.2022
Patient Service Representative
Change Healthcare
11.2020 - 05.2021
Call Center Supervisor
Teleperformance
02.2019 - 04.2020
Bachelor of Science - Nursing
South University-Austin
Bachelor of Science - Healthcare Administration And Management
Palm Beach State College
Associate of Science - Arts
Palm Beach State College