Summary
Overview
Work History
Education
Skills
Certification
Military Service
Assessments
Timeline
Generic

Elizabeth Rodriguez

Converse

Summary

Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Nexus Neurorecovery Center
03.2024 - 11.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Registered Behavior Technician (RBT)

Kaleidoscope ABA
02.2023 - 01.2024
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.

Mental Health Associate

Regions Hospital
02.2022 - 07.2022
  • Assist medical professionals in diagnosing and treating mental, developmental, and behavioral disorders in people
  • Provides care to patients in a manner that promotes safety, comfort, and the therapeutic environment
  • Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed
  • Required to be trained in, and proficient in, nonviolent and violent restraints

Behavioral Health Technician

PRIDE Institute
02.2021 - 02.2022
  • Knowledge of chemical dependency and mental health issues or a willingness to learn
  • Knowledge of therapeutic milieu management techniques or a willingness to learn
  • Knowledge and training in CPR and First Aid or a willingness to learn
  • Knowledge of12 step (and similar) programs or willingness to learn
  • Qualities of reliability and dependability and a commitment to do what they say they are going to do
  • Effective Human Relations skills including the ability to recognize behaviors and set appropriate limits in clear, concise, and non-judgmental terms; the ability to react calmly and effectively in emergency situations; the ability to work in a fast-paced environment and to use good judgment to solve problems; the ability to maintain confidentiality; the ability to work as a team player and communicate effectively with clients and co-workers; and the ability to adhere to safety policies and procedures

Behavior Technician

Caravel Autism Health
02.2021 - 07.2021
  • As a Behavior Technician, you will interact with children on the autism spectrum
  • We utilize a results-oriented approach called applied behavior analysis, which involves observing how our clients react to their environment and how they respond to people around them
  • You will engage these special kiddos in fun activities to help build their skills and social awareness and document their progress

Newborn Care Specialist

North Star Newborns
08.2020 - 02.2021
  • Help new parents care for their newborns
  • Newborn care specialists typically come into the home for several weeks after a child is born and help the parents develop healthy eating, sleeping, and care routines
  • Many newborn care specialists function as parent educators, teaching parenting proper and accepted baby care techniques
  • Newborn care specialists typically work8 to24-hour shifts and are responsible for all the tasks related to the baby's care, including bottle preparation (if needed), baby laundry, and nursery organization

Behavioral Health Technician

United States Department Of Defense
02.2017 - 02.2021
  • Implement individual treatment plans, record patient behavior and provide a safe, supportive environment for the patients
  • Provide and record patient medications and assisting in daily activities, whether therapeutic or recreational

Cashier

Walmart
05.2015 - 05.2016
  • Scanning, and bagging items
  • Customer interaction

Customer Service Representative

Sky Bridge Americas
12.2014 - 05.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High school or equivalent -

Annandale High School

Bachelor of Science - Psychology

Austin Peay State University
Clarksville, TN
07.2024

Associate's degree - Psychology

North Hennepin Community College
Brooklyn Park, MN
05.2022

Skills

  • Behavioral Health
  • DoD Experience
  • Crisis Intervention
  • Applied Behavior Analysis
  • Autism Experience
  • Behavioral Therapy
  • Conflict Management
  • Customer service
  • Data collection
  • Behavioral therapy
  • Epic
  • Documentation review
  • PTSD Care
  • Hospital experience
  • Vital signs
  • Cash register
  • Google Docs
  • Customer support
  • Microsoft Office
  • English
  • Time management
  • Phone etiquette
  • Communication skills
  • Working with people with developmental disabilities
  • Patient monitoring
  • Intake
  • Patient observation
  • Patient care
  • Medication administration
  • Conflict management
  • Supervising experience
  • Live chat
  • Management
  • Early childhood education
  • Childcare
  • Nannying
  • Windows
  • Interviewing
  • Leadership
  • Teaching
  • Organizational skills
  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Crisis intervention
  • Behavior management
  • Substance abuse awareness

Certification

  • CPR Certification
  • First Aid Certification
  • RBT Certification February2023 to February2024
  • Driver's License
  • Nationally certified Psych Tech February2024 to February2025
  • BLS Certification

Military Service

Branch: Army Rank: Specialist February2017 to Present

Assessments

  • Bartending — Proficient November2020 Understanding, pouring, and mixing drink orders Full results: Proficient
  • Customer service — Proficient July2020 Identifying and resolving common customer issues Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Mental Health Technician

Nexus Neurorecovery Center
03.2024 - 11.2024

Registered Behavior Technician (RBT)

Kaleidoscope ABA
02.2023 - 01.2024

Mental Health Associate

Regions Hospital
02.2022 - 07.2022

Behavioral Health Technician

PRIDE Institute
02.2021 - 02.2022

Behavior Technician

Caravel Autism Health
02.2021 - 07.2021

Newborn Care Specialist

North Star Newborns
08.2020 - 02.2021

Behavioral Health Technician

United States Department Of Defense
02.2017 - 02.2021

Cashier

Walmart
05.2015 - 05.2016

Customer Service Representative

Sky Bridge Americas
12.2014 - 05.2015

Bachelor of Science - Psychology

Austin Peay State University

Associate's degree - Psychology

North Hennepin Community College

High school or equivalent -

Annandale High School

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Elizabeth Rodriguez