Ndeya Chapple
Cerritos,Ca.
Summary
Diligent program support professional with a strong understanding of evaluating the behavioral and physical needs of clients. Proficient in documenting daily activities and special incidents, while effectively managing client needs and providing assistance with treatment coordination. Skilled in supporting program operations and ensuring the smooth functioning of the organization. Patient-focused behavioral health technician who excels in recordkeeping, time management, and patient observation. Committed to delivering top-notch care to patients with mental or emotional disturbances, prioritizing their well-being and overall recovery.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
College Medical Center
06.2022 - Current
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Treated clients and families with respect and dignity.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Improved patient safety with continuous observation and timely intervention.
- Supported patients in daily activities, promoting independence and skill-building.
- Assisted in development of therapeutic activities for patients.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Charted on each patient daily.
Registered Behavior Technician
Trumpet
10.2021 - 05.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported client using principles of applied behavior analysis.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
- Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
Front Office Coordinator
Blue Stamp Music
06.2021 - 03.2022
- Blue stamp music
- Responsible for giving excellent customer service to current and prospective customer
- Inventoried and ordered office supplies to maintain availability of products.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
02.2020 - 06.2021
- Gap in employment due to COVID-19
- Employment with Cambrian Homecare was scaled back due to pandemic.
Mental Health/Caregiver
Cambrian
01.2017 - 02.2020
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Maintained clean, safe and well-organized patient environment.
CUSTOMER SERVICE REPRESENTAIVE
DS Services
01.2015 - 01.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Developed new strategies for customer retention activities.
Education
In School - Nursing
Long Beach City College
Long Beach, CA08-2026
Certificate - Dental Assisting
American Career College
Long Beach09-2015
Skills
- Patience
- Problem Solving
- Listening
- Interpersonal Communication
- Computer Literate
- Behavior Observation
- Needs Assessment
- Rapport Building
- Adaptability and Flexibility
- Critical Thinking
- Attention to Detail
- Decision Making
- Inpatient Treatment
- De-escalation techniques
- Applied behavior analysis
- Customer service expertise
- Respectful and compassionate
- Behavior observation
- Customer service
- Problem resolution
- Stress reduction techniques
- Call center experience
- Patient care
- Behavior management
- Reinforcement procedures
- Patient safety management
- Crisis intervention
- Behavioral management
Timeline
Mental Health Technician
College Medical Center
06.2022 - Current
Registered Behavior Technician
Trumpet
10.2021 - 05.2022
Front Office Coordinator
Blue Stamp Music
06.2021 - 03.2022
02.2020 - 06.2021
Mental Health/Caregiver
Cambrian
01.2017 - 02.2020
CUSTOMER SERVICE REPRESENTAIVE
DS Services
01.2015 - 01.2017
In School - Nursing
Long Beach City College
Certificate - Dental Assisting
American Career College
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