Jamariun Kelly
Brentwood Hospital
Dallas
Summary
Highly motivated and detail oriented professional with an Associate's Degree in Psychology and two years of experience in customer service and one year at Amazon. Possesses strong reading, writing, and comprehension skills, with fluency in English. Experienced in cybersecurity fundamentals and dedicated to leveraging a comprehensive skill set to contribute effectively.
Work History
Mental Health Technician
- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Assisted in implementing individualized care plans under the supervision of mental health professionals.
- Documented patient progress and reported changes in behavior to nursing staff for timely interventions.
- Facilitated therapeutic group activities to promote social interaction and coping skills among patients.
- Participated in regular staff meetings to discuss patient updates and contribute to continuous improvement initiatives.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Call Center Representative
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Collaborated with team members to improve call handling processes and enhance service delivery.
- Adapted quickly to new systems and procedures, ensuring compliance with company standards.
Warehouse Associate
- Operated warehouse equipment to efficiently move and organize inventory.
- Maintained accurate inventory levels through regular cycle counting procedures.
- Collaborated with team members to achieve daily productivity goals.
- Followed safety protocols to ensure a secure working environment for all staff.
Front End Associate
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Maintained a clean and organized sales floor, ensuring products were well-displayed and accessible.
- Collaborated with team members to restock inventory promptly, minimizing out-of-stock situations.
Education
Associate of Arts - Developmental Psychology
High School Diploma
Skills
Behavior observation
Behavior management
Stress reduction techniques
De-escalation techniques
Progress monitoring
Treatment Planning
Documentation skills
De-escalation strategies
Mental health support
Patient observation
Behavioral health
Behavior monitoring
Treatment plan development
Data Collection
Timeline
Mental Health Technician
Brentwood Hospital
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Call Center Representative
Advanced Call Center Technologies LLC
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Warehouse Associate
Amazon
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Front End Associate
Walmart
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Southern University At Shreveport
Associate of Arts from Developmental Psychology
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Huntington Highschool
High School Diploma
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