Camille Trujillo
Richmond Hill,GA
Summary
Goal-driven beauty industry professional with a proven track record in customer service and multi-world selling. Known for attention to detail and client focus, consistently exceeding sales targets through effective upselling and cross-selling strategies.
Overview
3
3
years of professional experience
Work History
Part-Time Beauty Advisor
Sephora
07.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Demonstrated product application techniques to enhance customer experience.
- Assisted customers in identifying beauty products suited to their needs.
- Meet daily KPIs (SPH, UPT, ADS) through needs-based selling, sampling strategy, and Beauty Insider enrollments.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Trained 10+ new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Collaborated with members of the leadership to learn and create a path for my career growth
Sales & Service Coordinator
Sephora
03.2024 - 06.2024
- Collaborated with fellow leadership members to optimize sales performance, sharing insights and best practices.
- Implemented effective time-management strategies that allowed me to efficiently juggle multiple tasks while maintaining a high level of attention to detail.
- Enhanced client satisfaction through prompt and attentive customer service,addressing inquiries and resolving issues.
- Fostered a supportive work environment that encouraged collaboration between team members, boosting overall productivity levels.
- Monitored sales performance metrics, identifying trends to inform strategy adjustments.
- Trained and regularly mentored Beauty Advisors on performance-oriented strategies and customer service techniques.
MAC Cosmetics Counter Manager
Macy's
09.2022 - 02.2024
- Ranked among top sales performers in my district, averaging $350k+ in sales annually
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed daily operations of cosmetic counter, ensuring exceptional customer service and product knowledge.
- Developed loyal following of clients by providing high-quality services.
- Provided clients with extensive knowledge of MAC products.
- Trained and mentored team members on product application techniques and sales strategies.
- Developed promotional strategies to boost sales during peak seasons and special events.
- Oversaw compliance with company policies regarding cosmetics safety and hygiene standards.
- Fostered a positive work atmosphere through open communication channels among team members.
Education
Master Make-up Artistry Program (812 Hours) -
Makeup Designory
New York, NY07-2022
High School Diploma -
San Juan Christian Academy
San Juan, PR05-2021
Skills
- Attention to detail
- Client Focus
- Customer service
- Goal Driven
- Team collaboration
Languages
Spanish
English
Timeline
Part-Time Beauty Advisor
Sephora
07.2024 - Current
Sales & Service Coordinator
Sephora
03.2024 - 06.2024
MAC Cosmetics Counter Manager
Macy's
09.2022 - 02.2024
Master Make-up Artistry Program (812 Hours) -
Makeup Designory
High School Diploma -
San Juan Christian Academy