Taylor Loui
Seattle,WA
Overview
6
6
years of professional experience
Work History
Operations Supervisor
McGee Air Services
SeaTac, WA
02.2023 - Current
- Monitoring of staff performance and provided feedback for improvement.
- Managing of daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Preparation of reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Identifying areas of improvement and developed strategies to increase efficiency.
Ramp Agent Supervisor
McGee Air Services
SeaTac, WA
02.2022 - 02.2023
- Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cross-trained existing employees to maximize team agility and performance.
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
- Coordinated ground crew activities to complete objectives on schedule.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Cargo Ramp Service Agent
Alaska Airlines
SeaTac, WA
11.2020 - 02.2022
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Entering of shipping information into computer system and estimated freight and postal rates.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Applied development best practices in daily tasks for efficiency and accuracy.
Lead Ramp Service Agent
McGee Air Services
SeaTac, WA
07.2018 - 11.2020
- Managed loading and unloading of passengers’ baggage, cargo, and company material from aircraft, relaying them to connecting flights or conveyer belt by safety regulations, and within tight deadlines.
- Maintained communication with Operations, Flight Crew personnel, and other ground personnel concerning arrival/departure information to ensure smooth operations.
- Operated heavy, motorized machinery/equipment to guide aircraft into and out of runway for the safety of the plane and surrounding area.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
South Puget Sound CommunityCollege
2018
Skills
- Recordkeeping strengths
- Key stakeholder relationship building
- Training development aptitude
- Safety and compliance
- Self-Motivated
- Organization and Time management
- Aviation regulations
- Cargo and freight
- FAA requirements understanding
- Policy Enforcement
- Compliance Reporting
- Crew assistance
Timeline
Operations Supervisor
McGee Air Services
02.2023 - Current
Ramp Agent Supervisor
McGee Air Services
02.2022 - 02.2023
Cargo Ramp Service Agent
Alaska Airlines
11.2020 - 02.2022
Lead Ramp Service Agent
McGee Air Services
07.2018 - 11.2020
High School Diploma -
South Puget Sound CommunityCollege
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