Emily Williamson
Outbound Operations Supervisor
Lakeland,FL
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Operations Supervisor
Cardinal Health
12.2023 - Current
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Directed associate warehouse teams to process outbound shipments with speed and accuracy.
Lead Warehouse Associate
Cardinal Health
11.2021 - Current
- Use hand-held pick devices and computers to research inventory levels as well as complete audits on associate picked orders to uncover and address discrepancies.
- Consistently lift materials weighing as much as 75 pounds.
- Train and supervise new employees to apply best practices per Cardinal Health's policies and guidelines, and routinely follow up.
- Review printed tickets or digital orders to get item numbers and merchandise locations on Manhattan.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels such as being part of Quality Pillar and learning Kronos.
- Utilized PIT to unload and transport products/pallets.
- Great communication skills with team.
- Able to work under pressure and fast acting decision making.
- Monitor quality over all zones in DC. Suggest and implement change as needed to decrease overall DPM.
- Attended Zoom meetings for new process change, bringing forward ideas that will positively impact our current and future processes.
Customer Service Manager
Walmart
06.2018 - 07.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques over multiple departments.
- Resolved customer complaints while prioritizing customer experience.
- Took ownership of customer issues and followed problems through to the end.
- Collaborated with upper management to improve customer service processes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Count, Audit, and Log at least 15 registers daily.
Lead Cashier
Minit-Mart
02.2017 - 05.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Reconciled daily totals, and balance the safe.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
- Oversee inventory by doing weekly store counts, and placing the store orders.
- Check in vendors daily, ensuring the product was received in a salable condition and quantities were correct.
Server
Smokey Bones Bar & Fire Grill
02.2015 - 01.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Beef 'O' Brady's
04.2011 - 10.2012
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Bachelor of Science in Interdisciplinary Studies
Keiser University
Lakeland, FL 01.2023 - Current
High School Diploma -
West Area Adult/Community School
Lakeland, FL 12.2022 - 12.2022
Skills
- Customer Response
Inventory monitoring
Recordkeeping strengths
Safety processes and procedures
Verbal and written communication
Coaching and mentoring
Accomplishments
- Supervised team of 60+ staff members.
- Implemented ideas to improve process improvements.
- Involved in successful colds kaizen.
Timeline
Operations Supervisor
Cardinal Health
12.2023 - Current
Associate of Science - Bachelor of Science in Interdisciplinary Studies
Keiser University
01.2023 - Current
High School Diploma -
West Area Adult/Community School
12.2022 - 12.2022
Lead Warehouse Associate
Cardinal Health
11.2021 - Current
Customer Service Manager
Walmart
06.2018 - 07.2019
Lead Cashier
Minit-Mart
02.2017 - 05.2018
Server
Smokey Bones Bar & Fire Grill
02.2015 - 01.2017
Server
Beef 'O' Brady's
04.2011 - 10.2012
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