Camillia Perryman
Greensboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Would love to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, empathy and understanding customer desires. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Secretary
Moses Cone Health System
2024.04 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
STERILE PROCESSING TECH(TRAVELER)
Staffing Agency
2022.06 - 2023.11
- Improved sterile processing department efficiency by implementing streamlined workflows and procedures.
- Served as liaison between our sterile processing department and other hospital departments, fostering effective communication regarding instrumentation needs and issues.
- Developed policies and procedures for handling, storage, and transportation of sterile instruments, ensuring consistently safe practices throughout facility.
- Enhanced patient safety through strict adherence to infection control protocols and guidelines.
- Ensured proper sterilization of delicate surgical tools by implementing thorough inspection process prior to release for use in our operating room.
- Reduced instrument turnover time by optimizing decontamination process and improving organization within our department.
Sterile Processing Technician
Winston Baptist Medical Center/ Duke Hospital
2020.06 - 2022.06
- Cleaning, decontamination, assembly, and high-level disinfection of all reusable medical instrumentation.
- Wrapped trays, instrument packs, and sets. approximately 25-50 trays per shift
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Verified and maintained proper documents and records for sterilization.
- Recorded biologicals and test results.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
Administrative Assistant I
Paychex Inc
2020.07 - 2021.12
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system entered data and completed other clerical tasks.
- Managed approximately 50 outbound calls, email correspondence and handled incoming and outgoing mail and faxes.
- Worked productively in fast-moving work environment to process large volumes of FSA claims approximately 20-40 claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to another department.
- Maintained, tracked and trended data for monthly reporting.
- Created and managed marketing budget and monthly reporting.
- Leveraged advanced Excel skills to create streamlined templates for monthly reporting needs, saving time and reducing errors.
- Demonstrated strong attention to detail when reviewing subpoena legal documents, ensuring accuracy and compliance with all applicable regulations.
Mail Handler Assistant
United States Post Office
2020.05 - 2020.08
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Used automated mail processing equipment to sort and collate mail.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
Cashier
Jimmy Jazz Clothing Store
2020.04 - 2020.08
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Quality Assurance Representative
Paychex Inc
2017.04 - 2020.07
- Managed multiple projects simultaneously, ensuring timely completion of all QA tasks and deliverables.
- Analyzed quality and performance data to support operational decision-making.
- Participated in departmental meetings to establish short- and long-term strategy.
- Created and revised procedures, checklists and job aids to reduce errors.
- Reviewed, revised, modified and edited documents prepared by others.
- Delivered customized reports tailored to specific client needs, ensuring satisfaction and fostering long-term relationships.
- Created and maintained data entry logs to track data entry activities.
- Ensured proper service of subpoenas by verifying addresses, contact information, reports and delivery methods as per legal requirements.
Secretary
Strong Memorial Hospital
2018.09 - 2019.08
- Answered multi-line phone system and enthusiastically greeted callers.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
PSE CLERK
USPS
2018.11 - 2019.01
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Sorted mail according to size, shape and destination.
Cashier
MACYS
2018.04 - 2018.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Online Service Representative
Paychex Inc
2015.08 - 2017.04
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services and capitalized on upsell opportunities.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services. Approximately 20 calls depending on the day.
Client Service Representative
Maximus Federal Services
2014.10 - 2014.10
- High volume call center approximately 30-70 calls per day
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Document calls Answer emails and chats Review and verify documentation.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
Certificate - Basic Life Support/CPR
American Heart Association
Greensboro, NC06.2022
CBSPD-Certification - Sterile Processing Technician
Wake Tech Community College
Raleigh, NC06.2021
High School Diploma - Business
Edison Technical High School
Rochester, NY06.2009
Skills
- Customer Service
- Excellent communication skills, written and verbal.
- Office Administration
- Multi-Line Phone Systems
- Payroll Processing
- Complex Problem-Solving
- Excellent attention to detail and accuracy in data entry and record keeping.
- Ability to multi-task
- Phone Etiquette
- Proficient In CRM/SAP/Salesforce, HRIS
- Data Verification
- Ability to thrive in all environments.
- Live chat support
- Recordkeeping strengths
- Research
Certification
HSPA-Certified Sterile Processing Tech
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementHealthcare benefitsTeam Building / Company RetreatsWork-life balance401k matchWork from home optionPersonal development programsCompany CultureTimeline
Secretary
Moses Cone Health System
2024.04 - Current
STERILE PROCESSING TECH(TRAVELER)
Staffing Agency
2022.06 - 2023.11
Administrative Assistant I
Paychex Inc
2020.07 - 2021.12
Sterile Processing Technician
Winston Baptist Medical Center/ Duke Hospital
2020.06 - 2022.06
Mail Handler Assistant
United States Post Office
2020.05 - 2020.08
Cashier
Jimmy Jazz Clothing Store
2020.04 - 2020.08
PSE CLERK
USPS
2018.11 - 2019.01
Secretary
Strong Memorial Hospital
2018.09 - 2019.08
Cashier
MACYS
2018.04 - 2018.09
Quality Assurance Representative
Paychex Inc
2017.04 - 2020.07
Online Service Representative
Paychex Inc
2015.08 - 2017.04
Client Service Representative
Maximus Federal Services
2014.10 - 2014.10
Certificate - Basic Life Support/CPR
American Heart Association
CBSPD-Certification - Sterile Processing Technician
Wake Tech Community College
High School Diploma - Business
Edison Technical High School
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