Camilo Arcila
Miami
Summary
Dynamic professional with experience at Copa Airlines and Chipotle Mexican Grill, excelling in leadership and customer service. Proven ability to enhance operational efficiency and team collaboration, achieving improved customer satisfaction scores. Skilled in problem-solving and operations coordination, fostering a positive environment.
Overview
5
5
years of professional experience
Work History
Apprentice
Chipotle Mexican Grill
Coral Reef 2
09.2021 - Current
- Trained and developed in all aspects of restaurant operations, including food preparation, customer service, and team management.
- Collaborated with the team to provide excellent customer service in a fast-paced environment, resulting in improved customer satisfaction scores.
- Led shifts and motivated team members to achieve operational goals while maintaining a positive, high-energy work environment.
- Oversaw daily operations, ensuring adherence to quality, safety, and cleanliness standards.
- Managed inventory and ordering to minimize waste and ensure timely supply replenishment.
- Coached and mentored new team members, creating a collaborative and efficient work atmosphere.
- Monitored financial performance of the restaurant, assisting in budgeting, cost control, and profit maximization strategies.
- Rejoined team in August 2025 to enhance operations and improve customer service.
Control Operations Agent / Check-In Agent
Copa Airlines
Miami
04.2025 - 08.2025
- Assisted passengers with check-in processes to ensure smooth boarding and compliance with airline policies.
- Resolved passenger inquiries and concerns, providing exceptional customer service.
- Supported customers with special needs during boarding and disembarkation from aircraft.
- Collaborated with airline staff and ground operations, maintaining safety and operational standards during critical processes.
- Implemented safety protocols during boarding, deplaning, and ground handling activities.
- Coordinated control operations to ensure on-time flight departures and efficient logistics flow.
- Calculated aircraft weight and balance, ensuring readiness for takeoff.
- Tracked and traced shipments across airport and partner locations, enhancing accuracy in logistics management.
Education
Associate in Science - Business Administration
Miami Dade College
06-2024
Skills
- Inventory management
- Operations management
- Customer Service
- Team Collaboration
- Leadership
- Time Management
- Problem-Solving
- Adaptability
- Communication
Languages
Fluent in both English and Spanish
Timeline
Control Operations Agent / Check-In Agent
Copa Airlines
04.2025 - 08.2025
Apprentice
Chipotle Mexican Grill
09.2021 - Current
Associate in Science - Business Administration
Miami Dade College