Camilo Naranjo Fajardo
Customer Service Representative
Staten Island,New York
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Pls
10.2023 - 03.2024
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Visual Merchandiser
Forever 21
10.2023 - 02.2024
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Server
Moko
10.2022 - 10.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Server
Leyendas de México
12.2021 - 06.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
English As A Second Language -
New York Language Center
Queens, NY04.2023
English As A Second Language -
Uceda
Morristown, New Jersey 08.2022 - 10 2022
Medical School -
Fundación Universitaria San Martín
Sabaneta, Antioquia 02.2018 - 12 2021
English As A Second Language -
Learn English
Cali, Valle del Cauca 02.2017 - 12 2017
High School Diploma -
Instituto Comercial Del Pacífico
Buenaventura, Valle del Cauca 2 2006 - 11 2016
Skills
Problem Resolution
undefinedTimeline
Customer Service Representative
Pls
10.2023 - 03.2024
Visual Merchandiser
Forever 21
10.2023 - 02.2024
Server
Moko
10.2022 - 10.2023
English As A Second Language -
Uceda
08.2022 - 10 2022
Server
Leyendas de México
12.2021 - 06.2022
Medical School -
Fundación Universitaria San Martín
02.2018 - 12 2021
English As A Second Language -
Learn English
02.2017 - 12 2017
English As A Second Language -
New York Language Center
High School Diploma -
Instituto Comercial Del Pacífico
2 2006 - 11 2016
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