Camisha Nelson

Maintains a regular and predictable work schedule. Processes
Fair Hearing requests, testifies during Fair Hearings as a technical authority on eligibility
issues, and implements Fair Hearing decisions. Reviews case records to determine
validity and accuracy of eligibility determinations made by local office Advisors.
Conducts case reviews and obtains information by observing and recording findings.
Provides guidance to regional staff concerning potential errors made on a case. Resolves
complaints and escalated issues.
Counsels clients on social services programs, and other state and federal regulations.
Research policies and collaborates with regional attorneys. Confers with Legal and Policy
staff to obtain additional information bearing on hearings. Coordinates hearing activities,
to include notifying key stakeholders of upcoming hearings to ensure that they attend
said hearings as a witness. Interviews clients or authorized representatives via phone or
in person to gather information to determine eligibility for benefits. Processes changes to
client status, overpayments, and adjusts or restores benefits. Obtains, verifies, and
calculates income and resources to determine client financial eligibility. Conducts
collateral cold calls via conference line to obtain verification of client information.
Documents case records using automated systems to form a record for each client.
Communicates effectively with others (internally or externally) to provide, exchange, or
verify information, answer inquiries, address issues, or resolve problems or complaints.
Performs shadowing activities with incoming staff. Perform other duties as assigned. Must
be able to work occasional overtime, as required by management, outside of normal
hours of operation, which may include weekends when called upon. Must be able to work
in a highly stressful and fast paced environment, under constant pressure to meet
required deadlines, interview service times, standards, and thresholds.

Preparing and filing tax returns for individuals, businesses, estates, and trusts, ensuring accuracy and compliance with federal, state, and local tax laws CLIMB.

Conducted client interviews to gather financial information and documentation (W-2s, 1099s, receipts) for accurate tax filing.

Provided tax planning and audit support to help clients optimize tax outcomes and effectively navigate complex situations.

Answered complex tax questions through online platforms and in-person consultations, applying current tax regulations to ensure compliance.

Maintaining up-to-date knowledge of tax laws and software tools to ensure accurate and efficient service wealthifynest.com.