Lindsey Johnson

• In my current role as an Eligibility Technician III, I provide support and guidance to Eligibility Technicians I. I train them on eligibility procedures and audit their casework to ensure accuracy and compliance. Team members frequently consult me with questions, and I develop new training materials to ensure proper staff education. Additionally, I manage the ER caseload with confidence and efficiency.
• I organize regular meetings with Eligibility Technicians I to review casework and address audit-related questions. I have also conducted in-person training sessions for new hires on North Star, utilizing appropriate training equipment and PowerPoint presentations. Furthermore, during our unit meetings, I lead discussions to clarify policies and address any updates.

Calworks Eligibility Technician

• I am responsible for evaluating and determining applicant eligibility in accordance with County policies and procedures. My role involves conducting thorough interviews to collect essential information, assessing program qualifications, and referring individuals to additional services when appropriate.
• I review applications, forms, and records to ensure accuracy, completeness, and compliance with relevant regulations. I respond to client inquiries by researching and interpreting technical data, laws, policies, and procedures, providing clear and informed guidance.
• I maintain detailed documentation of client interactions and eligibility determinations while safeguarding confidential information. I initiate and respond to correspondence regarding application status and program participation.
• In managing a dynamic caseload, I prioritize meeting critical deadlines and processing applications efficiently. I am well-versed in the eligibility criteria for both CalWORKs and CalFresh programs, ensuring consistent and accurate service delivery.

Eligibility Service Clerk – Department of Public Social Services (DPSS)

• In this role, I supported applicants and families seeking assistance through various social service programs, including Medi-Cal and IHSS. I provided high-quality customer service by guiding individuals through the application process and addressing inquiries with professionalism and empathy.
• Conducted research using the state MEDS and Calsaws systems to verify current and historical benefit information
• Reviewed Medi-Cal applications for accuracy, completeness, and compliance with program requirements
• Assigned applications to eligibility staff using the Application Log (AL) system to ensure timely processing
• Operated as a phone operator, efficiently routing calls to appropriate departments or external agencies
• Delivered technical guidance and training to clerical staff, fostering team development and operational consistency
• Managed a variety of office equipment including scanners, copiers, fax machines, multi-line phone systems, and computers
• Responded to inquiries regarding IHSS medical services and acted as the on-duty worker for aged, blind, and disabled applicants, providing accurate information and support