Camisha Williams
Corona,NY
Summary
Diligent customer service representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities.
Overview
5
5
years of professional experience
Work History
Teller
Municipal Credit Union
Rego Park, NY
09.2022 - 09.2023
- Calculate and verify all incoming and outgoing cash.
- Perform due diligence to reduce risks and minimize losses.
- Carefully balance teller terminal host totals and cash drawers.
- Authenticate member's identity prior to conducting any service on accounts.
Customer Service Representative
Charter Communications
Flushing, NY
11.2019 - 06.2022
- Documented, researched, and resolved customer service issues.
- Managed customer calls efficiently in a fast-paced call center environment.
- Delivered fast and friendly service regarding questions and service complaints.
- Followed up with customers to offer additional support and check resolution satisfaction.
Client Service Representative
Bank of America
Elmhurst, NY
10.2018 - 09.2019
- Made daily referrals to appropriate partners.
- Met inbound customer needs while maintaining strict performance targets.
- Maintained meticulous electronic and physical filing systems with clients' records.
- Kept accounts current with updates about posted payments and outstanding balances.
Education
Associate of Arts - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY06-2018
Skills
- Data entry
- Customer service
- Problem resolution
- Relationship building
- Strong communication
- Positive and professional
Timeline
Teller
Municipal Credit Union
09.2022 - 09.2023
Customer Service Representative
Charter Communications
11.2019 - 06.2022
Client Service Representative
Bank of America
10.2018 - 09.2019
Associate of Arts - Business Administration
LaGuardia Community College of The City University of New York
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