Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camiyah Leach

Albany,GA

Summary

Resourceful Customer Care Representative with 3 years of experience in customer service. Adept at resolving customer issues quickly and efficiently. Possess excellent communication and problem-solving skills. Dynamic Customer Care Representative with a passion for providing superior customer service. Possess excellent communication and problem-solving skills with a proven ability to build strong customer relationships. Dependable Customer Care Representative (CCR) with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork. Committed professional with strong experience in the field . I have excellent communication, process improvement , and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Global Medical Response
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Care Representative

Five Star Call Center
04.2020 - 11.2023
  • · Followed up with customers to ensure satisfactory resolution of inquiries
  • · Assisted in training new customer service representatives
  • · Developed customer service surveys and analyzed results
  • · Prepared customer service reports for management review
  • · Generated reports on customer satisfaction and service levels
  • · Analyzed customer service metrics and identified areas for improvement
  • · Utilized customer service software to manage customer accounts
  • · Managed customer service inquiries and complaints in a timely manner
  • · Successfully handled over 500 customer inquiries and complaints in a timely and professional manner
  • · Participated in customer service training programs
  • Built sustainable relationships of trust through open communication with customers.

Education

High School Diploma -

Dougherty Comprehensive High School
Albany, GA
05-2018

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Scheduling
  • Data Collection
  • Appointment Scheduling
  • Knowledge of CRM
  • Time Management
  • Attention to Detail
  • Active Listening

Timeline

Customer Service Representative

Global Medical Response
11.2023 - Current

Customer Care Representative

Five Star Call Center
04.2020 - 11.2023

High School Diploma -

Dougherty Comprehensive High School
Camiyah Leach