Cammie Camper
Raleigh,NC
Summary
Experienced business and medical professional with over 20 years of success in dynamic, fast-paced Environments. Proven ability to achieve measurable results and collaborate effectively with diverse Teams. Skilled in office management, accounting (AP/AR), workflow optimization, clerical tasks, and Customer service.
Overview
26
26
years of professional experience
Work History
Duke University Health System
Durham, NC
10.2024 - Current
- Answer patient signals and relay request to appropriate individual
- Place calls for consultation as needed
- Understand and use manual back up system as needed
- Assemble and maintain patient chart from admission through discharge
- Prepare and upload paper documents into the electronic medical records (EMR)
- Navigate electronic medical records
- Access patient information
- Generate reports
- Schedule appointments
- Manage task list
- Use available technology to request and coordinate patient transport
- Assign nursing staff to communication system
- Assist in reviewing clerical duties and responsibilities with new staff members
- Order supplies for the unit
- Maintain inventory and replenish as necessary
- Copy, file, mail and/or distribute materials as appropriate
- Maintain records as required by the unit (i.e
- Time sheets, continuing education material, etc.)
- Participate in review of activities and processes for area of work
- Assists in implementing changes to effect continuing improvement in services provided
- Complies with regulatory and legal requirements
- Use professional communication skills when answering the telephone and interacting with patients, visitors, and other staff members
- Round and greet patients and explain what role is held by employee
- Answers phones
- Screens and refers calls as appropriate
- Delivers messages and provides information to patients, visitors, and personnel upon request
- Assist management in tracking inventory, stocking issues and maintaining adequate personal care supplies
Tyree Medical Enterprise
Raleigh, NC
07.2019 - 04.2024
- Helped maintain medical office with patient care
- Front office work
- HIPPA compliance
- Insurance verification
- Medical records
- Scheduling appointments
- Scheduling imaging and oncology/ hematology appointments
- Checking up on follow up appointments
- Patient care and bed placement
- Vital signs
- Checking in for patient
- Checked patients' meds and counseled them on how to take their medication
Sales Associate
L Brands
Arlington, TX
11.2019 - 05.2020
- Delivered exceptional customer service and supported high-volume store operations
- Replenished stock and organized inventory with precision and efficiency
- Maximized sales by creating accurate and attractive merchandise displays
Customer Service & Sales Associate
Prime Sport
Raleigh, NC
11.2011 - 09.2019
- Developed and maintained excellent client relationships, exceeding customer service expectations
- Secured travel arrangements, including airlines, hotels, tickets, and special events
- Managed initial contact for all reservations and assisted customers with setting up online payment profiles
Customer Service Specialist
JCPenney Company
Durham, NC
10.2007 - 01.2012
- Scheduled appointments and coordinated with stylists to meet customer scheduling preferences
- Managed payment transactions, maintained organized records, and stayed updated on salon industry trends
Office Manager
Triangle Periodontics
Raleigh, NC
04.2011 - 09.2011
- Directly supervised team members and proactively managed their performance, development, and adherence to protocols, including feedback, performance appraisals, and corrective actions
- Processed insurance billing, managed bookkeeping (AP/AR), posted payments, and handled claim estimates
- Coordinated and processed payments from insurance carriers, troubleshooting any issues
- Ensured compliance with HIPAA regulations to protect patient confidentiality and information security
Contact Management Specialist
Adecco/IBM, LBPS
Durham, NC
01.2011 - 05.2011
- Managed complex mortgage account inquiries involving escrow, payments, interest changes, missing payments, address updates, tax reporting, and payoff requests
- Negotiated payment plans and managed collections for delinquent mortgage payments using effective techniques
Account Executive
BlueCross BlueShield of NC
Durham, NC
01.1999 - 01.2009
- Responsible for acquiring new members in the company's Individual Market segment, leveraging licensed agent expertise and knowledge of complex product guidelines, underwriting criteria, and claims processing
- Guided customers through the company's web-based Buy-Online underwriting enrollment tool, providing effective coaching and support
- Ensured thorough understanding and compliance with product offerings and enrollment procedures
- Achieved top sales every year through strategic engagement and effective communication of product benefits and enrollment process
Education
Postpartum Doula Certificate - Postpartum Doula
ProDoula
New York, NY11-2024
nursing
Jefferson College of Health Sciences
Roanoke, VA01.1997
Skills
- Critical Thinking
- Communication
- Problem Solving
- Research
- Computer proficiency
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Collaboration
- Team Management
- Customer Service
- Creativity
- MSSuite
- Reading
- Mentoring
- Networking
- Google Workspace
- Data Organization
- HIPAA Regulations
- Sales & Marketing
- Adaptability
Hobbies and Interests
- Animal Rescue
- Sports
- Collaboration Team Management
- Customer Service
- Creativity
- MSSuite
- Reading
- Mentoring
- Networking
- Google Workspace
- Data Organization
- HIPAA Regulations
- Sales & Marketing
- Adaptability
- Working out
- Cooking
- Music
- Therapy
Volunteer Experience
- Service Dog Handler, VA Medical Center, 04/01/23, 05/31/24, Durham, NC, Visited veterans with Bentley, the service dog, providing emotional support and companionship during medical treatments, Organized and distributed framed photos of veterans with Bentley to brighten their day
- Volunteer Builder, Habitat for Humanity, 2006, Raleigh, NC, Gained hands-on experience in various building tasks and teamwork constructing homes for families in need
- Volunteer Rescuer, Hurricane Floyd Animal Rescue, 09/01/99, Eastern Coast, NC, Assisted in rescue of farm animals, cats, dogs and other pets affected by Hurricane Floyd, Worked alongside animal rescue teams to provide emergency care and shelter
Timeline
Duke University Health System
10.2024 - Current
Sales Associate
L Brands
11.2019 - 05.2020
Tyree Medical Enterprise
07.2019 - 04.2024
Customer Service & Sales Associate
Prime Sport
11.2011 - 09.2019
Office Manager
Triangle Periodontics
04.2011 - 09.2011
Contact Management Specialist
Adecco/IBM, LBPS
01.2011 - 05.2011
Customer Service Specialist
JCPenney Company
10.2007 - 01.2012
Account Executive
BlueCross BlueShield of NC
01.1999 - 01.2009
Postpartum Doula Certificate - Postpartum Doula
ProDoula
nursing
Jefferson College of Health Sciences