Cammie Dukes
Gastonia,United States
Summary
Productive Transportation Planner offering 15+ years background tracing orders, coordinating load patterns and determining most cost-efficient solutions. Expertise in maintaining logistics records and generating transportation schedules. Excellent multitasking, organizational and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
911 Telecommunicator
Gaston County
11.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Read system maps and caller information, and documented details in system.
- Handle average of 100 calls per day.
911 Telecommunicator
Town Of Pineville
04.2018 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Performed computer record searches, check warrant status for field detainees and custody suspects, confirm and abstract warrant information and provide information to other agencies.
- Entered data into NCIC database with 98% accuracy.
Transportation Supervisor
McLane Company
07.2019 - 11.2022
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Communicate and analyze production and customer problems with customers, team members, other departments within organization to resolve issues.
- Utilized company software to coordinate outbound and inbound with cost-effective timely deliveries.
- Increase weekly performance improvements with delivery and scan rates by 25%
Education
Early Childhood Education
Tennessee State University
Nashville, TNHigh School Diploma -
North College Hill High School
Cincinnati, OHSkills
- Computer-Based Dispatch Systems
- Conflict Resolution
- Verbal and Written Communication
- Customer Satisfaction
- Billing and Payment Processing
- Performance Goals
- DOT Regulations
- Safety Compliance
- Key Performance Indicators (KPIs)
- Workplace Safety
- Transportation and Logistics Coordination
- Critical Thinking
Timeline
911 Telecommunicator
Gaston County
11.2022 - Current
Transportation Supervisor
McLane Company
07.2019 - 11.2022
911 Telecommunicator
Town Of Pineville
04.2018 - Current
Early Childhood Education
Tennessee State University
High School Diploma -
North College Hill High School
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