Cammie Wilson
Bend,OR
Summary
Detail-oriented and experienced professional with 15+ years of experience in various roles, including customer service, sales, and management. Proficient in cash handling, customer relationship management, and office management. Possess a strong background in the finance and hospitality industries. Skilled in financial analysis, accounting, and loan processing. Proven ability to work well under pressure and meet deadlines.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Floating Manager
Ace Cash Express
Bend, OR
02.2023 - Current
- Educate customers on products and build excellent client relationships to ensure their loyalty and repeat business
- Cash handling, check cashing, process card transactions, Money Grams, bill payments, process pay day and title loans in POS system
- Listen to customers needs and complete all sales opportunities, upselling when possible
- Meet monthly goal requirements
Banquet Captain/Bartender
Niblick and Greenes/Eagle Crest Resort
Redmond, OR
04.2017 - 10.2022
- Set up banquet rooms per BEO, coordinate with kitchen staff ensuring that all timelines will be meant with ease
- Assist with food prep making sure that the presentation standards are satisfactory
- Trained and supervised staff
- Prepared weekly supply orders and employee schedules
- Took orders, served appetizer's, beverages and plated dinners according to guest's orders/banquet menu
- Run food as needed from kitchen to banquet room promptly
- Clear tables, breakdown venue, restock and reset hall, clean food service area and equipment, assist with food storage and inventory while practicing safe food handling at all times
- Completed final event reports for client invoicing
- Worked closely with event contact to ensure their needs and expectations were meant
- Ensured that guests experience was exceptional by providing superior customer service
Server/Bartender/Hostess
Genos Italian Grill
Redmond, OR
03.2018 - 08.2021
- Greet and seat customers, brought waters and menus, answered questions and made suggestions regarding food and beverages
- Took orders, input in POS system
- Made drinks and delivered food
- Anticipated customer's needs
- Presented check, processed credit card payments and or made correct change, cleared and reset tables
- Managed full-service bar several days a week
- Provided superior customer service in a timely fashion while managing large groups quickly
- Making sure customers felt welcome and enjoyed their dining experience
- Cleaning and side work duties as required
Bookkeeper/Installer
Elkin Landscaping
Bend, OR
04.2017 - 10.2017
- Managed all customer and vendor accounts
- Prepared all written estimates and contracts
- Monitored each job for any cost over runs and prepared change orders as needed
- Ordered all job supplies
- Communicated with clients regarding scheduling, payments, change orders and completion dates
- New construction patio paver installer
Office Manager
Bend Small Engine
Bend, OR
08.2015 - 12.2016
- Answered phones, logged in equipment, scheduled jobs, processed incoming and outgoing mail, ordered all office supplies and parts as needed
- Prepared all client invoices, processed credit/debit card payments, prepared bank deposits and balanced cash drawer nightly
- Managed accounts payable and accounts receivable
- Communicated with vendors and clients
- Generated unaudited monthly financial statements
- Reconciled bank accounts monthly
Loan Coordinator
Sierra Pacific Mortgage
Bend, OR
10.2011 - 06.2012
- Assembled documents in loan file; created loan in computer system
- Recognized, addressed and corrected errors and inconsistencies with data while prepping file for underwriting
- Oversaw loan through funding
- Generated weekly and monthly reports
- Met deadlines and monthly production requirements
- Ensured confidentiality of client records; act as liaison between clients, loan officer, realtors, lenders and title companies
- Performed additional mortgage related tasks assigned by management
Customer Service Representative
Efusjon, Inc
Bend, OR
09.2009 - 03.2011
- Communicated professionally with customers via telephone, live chat, and email and snail mail
- Provided prompt reliable and accurate information to customers while maintaining effective communications during conversations by adjusting the pace and technical level to that of the customers
- Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality service to customers in account activation, account maintenance, billing inquiries, problem-solving, modifications, enhancements and customer education of policies and procedures
- Consistently and accurately, input customer interactions via CRM system
Loan Processor
Minute Mortgage
Bend, OR
10.2005 - 01.2008
- Requested and analyzed confidential information from clients such as employment, history, all forms of income, credit, assets, property, legal decrees, orders, and judgments
- Reviewed and verified that all information complied and met loan program requirements
- Created and maintained client information in database system
- Obtained loan approvals, complied with any conditions
- Recognize and resolve any problems or issues
- Locked loans, ordered loan documents, scheduled and oversaw all closing/signing appointments
- Audited closed files
- Prepared monthly production and payroll reports
Loan Processing Manager
Citywide Mortgage
Bend, OR
09.2004 - 10.2005
- Trained and supervised assistants and receptionist
- Created and maintained each client file
- Obtained automated approvals
- Requested and analyzed all client information for compliance and qualification
- Obtained any conditions, ordered final closing documents, scheduled and oversaw all client-closing appointments
- Managed and maintained an organized workload
- Ensure company compliance of state and federal rules and regulations
- Balanced and performed final audit of each file
- Prepared monthly payroll and production reports
- Balanced client trust account, invoiced clients, and collected debts
Manager/Broker
Radius Mortgage
Bend, OR
11.2003 - 09.2004
- Managed office on daily basis
- Implemented and maintained all policies and procedures to meet federal and state requirements
- Trained and managed all loan officers and support staff
- Originate loans; processed files in their entirety
- Balanced client trust
Senior Loan Processor/Broker
All Seasons Mortgage
Bend, OR
08.1995 - 08.2003
- Trained and supervised processor, assistant and receptionist
- Ran LP/DU direct approvals
- Requested information from clients, reviewed file for compliance, performed financial calculations, assessed loan program guidelines, qualified clients for approval and prepared related documents
- Submitted complete and accurate packages to lenders, resolved final conditions, locked loans, ordered final legal documents, expedited closings and funding
- Prepared monthly reports for pipeline, payroll, and closed loans
Loan Ops Supervisor/Savings Representative
Liberty Federal Bank
Bend, OR
05.1986 - 05.1994
- Supervised and trained lending staff on compliance regulations, loan programs, bank policies and procedures
- Prepared legal documents for county recording
- Maintained and monitored bank and secondary marketing policies and regulations
- Completed home inspections and processed monthly construction draw requests
- Delinquent account collections
- Opened new savings, certificate of deposits, and retirement accounts
- Processed client deposits, withdrawals, loan payments, and balanced cash drawer daily
Education
Associate of Applied Science - Business Management
Mt. Hood Community College
Remote08.2015
Associates of Arts - Medical Imaging
Central Oregon Community College
Bend, OR12.2014
High school diploma -
Mountain View High School
Bend, OR06.1987
Skills
- Time management
- Microsoft Excel
- Loan origination
- Live chat
- Quality assurance
- Banking Operations
- Receptionist
- Customer Service
- Account reconciliation
- Cash register
- Front desk
- Data analysis skills
- Credit analysis
- Bartending
- Banquet experience
- Account analysis
- Account management
- Microsoft Office
- Hostess
- Detail oriented
- Financial analysis
- Income Calculation
- Tax experience
- Office Equipment
- Information management
- Loan processing
- Compliance Regulations
- Journal entries
- Guest services
- Office management
- Barback
- Accounting
- Upselling
- Collections
- Data entry
- Underwriting
- Cash handling
- Medical administrative support
- Waitress
- Computer skills
- Customer relationship management
- Supervising experience
- Sales Experience
- Fair Housing regulations
- Accounts receivable
- Legal Document Processing
- Clerical experience
- Databases
- Coaching and mentoring
- Operations management
- Asset management
- Logistics management
- Corporate communications
- Facilities management
- Human resources management
- Innovation management
- Troubleshooting issues
- Incident reports
- Lesson planning
- Payment processing
- Staff supervision
- Paperwork processing
- Crisis management
- Compliance monitoring
- Shift management
- Operations oversight
- Sales techniques
- Negotiation
- Quality service
- Compliance
- Facility supervision
- Deposit preparation
- Vendor engagement
- Hospitality and accommodation
- Positive attitude
- Teamwork
- Problem-solving
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Hiring and training
- Employee training
- Recruitment and hiring
- Training and development
- Goal setting
- Professionalism
- Team development
- Good judgment
- Staff management
- Interpersonal communication
- Task delegation
- Quality control
- Complex Problem-solving
- Documentation and reporting
- Schedule management
- Employee coaching and mentoring
- Negotiation and conflict resolution
- Strategic planning
- Sales strategy
Certification
- MLO License
- Driver's License
- OLCC Service Permit
- CPR Certification
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Floating Manager
Ace Cash Express
02.2023 - Current
Server/Bartender/Hostess
Genos Italian Grill
03.2018 - 08.2021
Banquet Captain/Bartender
Niblick and Greenes/Eagle Crest Resort
04.2017 - 10.2022
Bookkeeper/Installer
Elkin Landscaping
04.2017 - 10.2017
Office Manager
Bend Small Engine
08.2015 - 12.2016
Loan Coordinator
Sierra Pacific Mortgage
10.2011 - 06.2012
Customer Service Representative
Efusjon, Inc
09.2009 - 03.2011
Loan Processor
Minute Mortgage
10.2005 - 01.2008
Loan Processing Manager
Citywide Mortgage
09.2004 - 10.2005
Manager/Broker
Radius Mortgage
11.2003 - 09.2004
Senior Loan Processor/Broker
All Seasons Mortgage
08.1995 - 08.2003
Loan Ops Supervisor/Savings Representative
Liberty Federal Bank
05.1986 - 05.1994
Associate of Applied Science - Business Management
Mt. Hood Community College
Associates of Arts - Medical Imaging
Central Oregon Community College
High school diploma -
Mountain View High School