Campbell McSwain
Hammond,LA
Summary
Hospitality professional with comprehensive background in managing front-of-house operations and enhancing guest experiences. Known for fostering team collaboration and adapting to dynamic service demands. Possesses strong communication and organizational skills, ensuring smooth and efficient operations.
Overview
7
7
years of professional experience
Work History
Cafe Front of House Supervisor
Stone Creek Club and Spa
11.2021 - Current
- Coordinated front-of-house operations, ensuring smooth guest experiences and efficient service flow.
- Trained and mentored over 40 staff members on customer service standards and operational protocols.
- Implemented feedback systems to enhance service delivery and resolve guest concerns promptly.
- Monitored inventory levels, ordering supplies to maintain optimal stock for daily operations.
Summer Camp Supervisor
Franco's Health Club
05.2018 - 10.2021
- Supervised daily camp activities, ensuring safety and engagement for all participants, with a weekly average of 100 kids and 20 counselors.
- Developed and implemented program schedules to enhance camper experiences and promote participation.
- Trained and mentored junior staff, fostering a collaborative team environment to improve service delivery.
- Evaluated camper feedback to refine programs, enhancing overall satisfaction and engagement levels.
Education
Bachelors - Business
Southeastern Louisiana University
Hammond, LA05.2026
Skills
- Task delegation
- Guest relations
- Hospitality industry
- Meeting deadlines
- Staff supervision
- Health department inspections
- Upselling strategies
- Reservation management
- Brand representation
- Training and mentoring
- Health and safety regulations
- Conflict resolution
Accomplishments
- Received College Hunks Hunk of the month Twice in a row.
- Was named Employee of the summer at Live Oak sports complex voted on by the staff.
- Played Football and Baseball at Pineville High school for 4 years.
Timeline
Cafe Front of House Supervisor
Stone Creek Club and Spa
11.2021 - Current
Summer Camp Supervisor
Franco's Health Club
05.2018 - 10.2021
Bachelors - Business
Southeastern Louisiana University
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