Jennifer Castro-Lemley

• Supervised daily operations to ensure smooth service and optimal guest experience.
• Coordinated staff schedules to maintain adequate coverage during peak hours.
• Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
• Implemented health and safety protocols to ensure compliance with regulations.
• Trained staff on menu offerings and service techniques to improve efficiency.

• Front Desk Agent-Extremely fast paced. I wore many hats working interchangeably in multiple depts. recreation, food/beverage & housekeeping if necessary. Along with being switchboard operator & accounts receivable. Duties.. Working at the hub of the facility on the frontline of a resort 200 rooms & 30 cabins as the first & last impression for our guests. Enhanced guest experiences by addressing inquiries and resolving concerns promptly.
• Sales/marketing/ reservation specialist- I excelled in this position too as I have an intuitive awareness of what people want & need so my numbers were always high yet when phones slowed down I missed the excitement of being upfront emerged in the activity & interacting with the people in person rather than on the phone.

Promo Model / Product Ambassador- Promotions with products like sunsilk, body spray, dove, team Tylenol at Walmart assembly of end cap display offering samples. Worked events like Windstream, us cellular & yellow pages.

Merchandiser-auto zone, Dollar general & Walmart.

It was contract labor so I also worked in the office as staffing coordinator & secretary of clerical duties

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.