Camrei Jackson
Gilbert,AZ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Provider Relations Representative
Oscar Health Insurance
10.2019 - Current
- Carved out a sub department with a team of four representatives to cater to providers wanting to reach Oscar online.
- Assist 40+ providers per day with contracting and claim concerns.
- Answered provider inquiries via email, telephone and written correspondence.
- Collaborated multiple times to build out workflows and best practices that is currently displayed within online company resources.
- Trained new staff on filing, phone etiquette and other office duties.
- Identified internal collaborating gaps and collaborated with leadership from different departments to fill deficiencies.
- Analyzed trends and collaborated with necessary departments and individuals to address root causes.
Customer Service Representative
Stanley Steemer International
10.2017 - 07.2019
- Cross-trained and backed up other customer service managers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales team leaders to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Bolstered customer retention by offering unique discount options and inspiring interest in new product lines.
- Maintained up-to-date knowledge of product and service changes.
- Constantly placed within top 10% in sales
Shift Leader
MAD Greens
01.2016 - 10.2017
- Started as an salad expert before being promoted to shift leader
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collected, arranged, and input information into database system.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2015
Skills
- Spreadsheet Tracking
- Project Management
- Claims Handling and Coverage Verification
- Relationship Management
- Staff Training
- Curriculum Development
- Outbound Calling
- Organization
- Billing Issue Resolution and Support
- Risk Management Assessments
Timeline
Provider Relations Representative
Oscar Health Insurance
10.2019 - Current
Customer Service Representative
Stanley Steemer International
10.2017 - 07.2019
Shift Leader
MAD Greens
01.2016 - 10.2017
High School Diploma -
Mesa High School
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