Carissa Barnes
Sarasota,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Patient Relations Representative
First Physicians Group
08.2022 - 09.2023
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Billing and coding to insurance after patients visit was completed.
Administrative Assistant
Us Renal Care
08.2018 - 08.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Daily census reporting for patient attendance.
- Submitting lab orders, and lab packaging.
- Daily medication reconciliation report
Veterinary Technician
Levine Veterinary Neurology
02.2016 - 07.2018
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Administer vaccines, place catheters, and draw blood from patients.
- Experience providing MRI’s , and radiology on patients.
- Assisting the doctor in surgery by monitoring vitals, providing the correct surgery tools to the doctor, and cleaning up prior and post surgery.
Veterinary Technician
Kindness Animal Clinic
02.2014 - 02.2016
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Administer vaccines, draw blood, and place catheters.
- Assist the doctor in surgeries.
Cashier
Publix
06.2010 - 09.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained cash drawer of $Amount or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Sun Coast Polytechnical High School
Sarasota 05.2014
Veterinary Assistant - Veterinary Technology
Sun Coast Technical Institute
Sarasota 05.2014
Skills
- Strong Organizational Skills
- Supply Inventory Control
- Office Equipment Operation
- Multitasking and Time Management
- Confidentiality and Data Protection
- Professional and Courteous
- Task Prioritization
- Verbal and Written Communication
- Report Preparation
- Judgment and Decision Making
- Meticulous Attention to Detail
- Ease with Computers and Technology
- Spreadsheet Tracking
- Calendar Management
Timeline
Patient Relations Representative
First Physicians Group
08.2022 - 09.2023
Administrative Assistant
Us Renal Care
08.2018 - 08.2022
Veterinary Technician
Levine Veterinary Neurology
02.2016 - 07.2018
Veterinary Technician
Kindness Animal Clinic
02.2014 - 02.2016
Cashier
Publix
06.2010 - 09.2014
High School Diploma -
Sun Coast Polytechnical High School
Veterinary Assistant - Veterinary Technology
Sun Coast Technical Institute
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