GENEVIEVE GRANADOS
Vancouver
Summary
Dynamic Patient Relations Representative with a proven track record at Providence Express Care, enhancing patient experience through strong relationship-building and critical thinking. Skilled in conflict resolution and compassionate care, I actively contributed to service excellence initiatives, ensuring continuous improvement in patient satisfaction and fostering a positive healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Relations Representative
Providence Express Care
03.2022 - 04.2025
- Participated in ongoing professional development opportunities to stay current on industry best practices related to patient relations management.
- Promoted a positive hospital environment by fostering strong relationships with patients and their families.
- Played a key role in improving overall patient experience scores through diligent efforts toward service excellence.
- Contributed valuable feedback from patients to administration for continuous improvement initiatives within the facility.
Certified Nursing Assistant- Telemetry Unit
PeaceHealth Southwest Medical Center
07.2018 - 07.2023
- Check patient's vitals such as temperature, blood pressure, MAP, oxygen saturation, respirations, and heart rate. This is essential in keeping the primary nurse informed of changes in the patients status.
- Placed Telemetry on patient's in order for the primary nurse to be informed of any cardiac changes.
- Prepare patients for open heart surgery by shaving all extremities and assisting with a Chlorhexidine bath/ shower as ordered by the surgeon.
- Promote good oral and personal hygiene by aiding patients with shaving, bathing and oral care.
- Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Care for an average of 10-12 patients per 12 hour shift in the hospital, delivering high-quality, efficient support to meet all needs.
- Answer call lights and support patient comfort and safety by adjusting bed rails and equipment.
- Care for patients with many diagnoses such as congestive heart failure, COPD, respiratory failure, diabetes, dementia and Alzheimer's.
- Deliver individualized patient care by recording vital signs, documenting observations, overseeing the RN administering treatments and evaluating patient needs.
Education
Nursing Prerequisites - Nursing
Clark College
Vancouver, WACNA
MaryAnn's CNA Training School of Nursing
Vancouver, WA2017
Skills
- Conflict resolution techniques
- Calm and patient
- Compassionate caregiver
- Critical thinker
- Professional and mature
- Strong problem solver
- Empathetic
- Strong time management skills
Affiliations
- The Quarry Senior Living
- Emerald Estates Adult Family Home
- The Hampton's Memory Care
References
JoAnn Scibek, RN, BSNNurse Manager- PeaceHealth Southwest Medical Center
(360)904-6054
JSibek@peacehealth.org
KeriAnn Heinamen, MA
Providence ExpressCare Virtual Manager
(425) 422-5203
Timeline
Patient Relations Representative
Providence Express Care
03.2022 - 04.2025
Certified Nursing Assistant- Telemetry Unit
PeaceHealth Southwest Medical Center
07.2018 - 07.2023
CNA
MaryAnn's CNA Training School of Nursing
Nursing Prerequisites - Nursing
Clark College
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