Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CamrieAnn Smits

PANAMACITY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Plasmapheresis Phlebotomist

Grifols Biomat USA
Panama City, FL
10.2025 - Current
  • Operated automated plasmapheresis machines, ensuring accurate blood separation and collection for patient treatment.
  • Executed sterile venipunctures with a 95% first-attempt success rate while prioritizing donor comfort and minimizing adverse reactions.
  • Identified and managed adverse donor reactions (such as vasovagal episodes or citrate reactions) swiftly and professionally according to center protocols.
  • Maintained strict compliance with FDA regulations, OSHA safety standards, and current Standard Operating Procedures.
  • Processed and labeled plasma units and blood samples accurately, performing precise date entry into the donor management software.
  • Education first-time and repeat donors on the donation process, hydration, post-care, and return criteria to improve retention and compliance.

Infant Care Lead Teacher

Club for Kiddies
Panama City, FL
10.2022 - 10.2025
  • Developed and implemented age-appropriate curricula that enhanced nurturing and educational outcomes for infants.

• Fostered a safe, engaging environment that supported emotional and cognitive development in children.

• Collaborated with parents and caregivers to facilitate children's growth and achieve developmental milestones.

• Certified with the Department of Children and Families (DCF) to ensure compliance with childcare.

  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Patriot Launching Station Enhanced Operator

US Army
08.2019 - 10.2025
  • Operated and maintained complex machinery to support mission readiness and operational efficiency.
  • Monitored equipment performance, identifying issues, and implementing corrective actions to enhance reliability.
  • Collaborated with team members to execute tactical operations and ensure compliance with safety protocols.

Bartender

PCB Cigars
Panama City Beach, FL
08.2024 - 12.2024

• Delivered premium service in an upscale cigar lounge, curating cigar and beverage pairings.

• Applied anthropology background to enhance cultural context of offerings, elevating patron experience.

• Ensured adherence to safety and cleanliness standards, fostering a secure and inviting environment.

  • Developed strong relationships with patrons, fostering a loyal customer base through personalized service.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Lead Bartender

Beachcomber & Chateau Tiki Bar
Panama City Beach, FL
06.2023 - 11.2024

• Served tropical-themed cocktails in a beachside tiki bar setting with an emphasis on creative presentation.

• Fostered guest engagement by integrating cultural themes into drink specials and conversations.

• Worked closely with kitchen staff to align beverage offerings with food menus.

  • Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
  • Cultivated strong relationships with patrons, fostering repeat business through personalized service.

Bar Manager

Barefoot Hide-A-Way
Panama City Beach, FL
01.2022 - 11.2024
  • Managed bar operations, crafted specialty cocktails, and enhanced guest experiences, resulting in high customer satisfaction among diverse clientele.

• Oversaw bar management for two years; filled in as General Manager during staffing transitions, ensuring seamless operations.

• Coordinated beachside events including weddings and bonfires, showcasing local culture and attracting community engagement.

  • Coordinated special events, enhancing guest experiences through tailored drink menus and promotions.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.

Education

High School Diploma -

Deane Bozeman High School
Panama City, FL
05-2020

Associate of Arts - Anthropology

Gulf Coast State College
Panama City, FL

Skills

  • Venipuncture
  • Adverse reaction management
  • Patient care
  • Patient monitoring
  • Specimen handling
  • Sample labeling
  • Quality control
  • Infection control
  • HIPAA compliance
  • Privacy compliance
  • Interdisciplinary collaboration
  • Donor relations

Certification

  • Forestry Certified- Dean Bozeman High School - 2017
  • Veterinary Technician Certified - Dean Bozeman High School - 2018
  • Agriscience Certified - Dean Bozman High School- 2018
  • Agricultural Biotechnology Certified - Dean Bozeman High Scool- 2019

Timeline

Plasmapheresis Phlebotomist

Grifols Biomat USA
10.2025 - Current

Bartender

PCB Cigars
08.2024 - 12.2024

Lead Bartender

Beachcomber & Chateau Tiki Bar
06.2023 - 11.2024

Infant Care Lead Teacher

Club for Kiddies
10.2022 - 10.2025

Bar Manager

Barefoot Hide-A-Way
01.2022 - 11.2024

Patriot Launching Station Enhanced Operator

US Army
08.2019 - 10.2025

Associate of Arts - Anthropology

Gulf Coast State College

High School Diploma -

Deane Bozeman High School