
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
• Fostered a safe, engaging environment that supported emotional and cognitive development in children.
• Collaborated with parents and caregivers to facilitate children's growth and achieve developmental milestones.
• Certified with the Department of Children and Families (DCF) to ensure compliance with childcare.
• Delivered premium service in an upscale cigar lounge, curating cigar and beverage pairings.
• Applied anthropology background to enhance cultural context of offerings, elevating patron experience.
• Ensured adherence to safety and cleanliness standards, fostering a secure and inviting environment.
• Served tropical-themed cocktails in a beachside tiki bar setting with an emphasis on creative presentation.
• Fostered guest engagement by integrating cultural themes into drink specials and conversations.
• Worked closely with kitchen staff to align beverage offerings with food menus.
• Oversaw bar management for two years; filled in as General Manager during staffing transitions, ensuring seamless operations.
• Coordinated beachside events including weddings and bonfires, showcasing local culture and attracting community engagement.