Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camrone Brown

Lakeland

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Total Loss Adjuster

Geico
09.2024 - Current
  • Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
  • Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
  • Maintained up-to-date knowledge of industry trends and developments, applying this information to provide optimal service to clients.
  • Streamlined the total loss claims process by implementing efficient procedures and best practices.
  • Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
  • Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.

Team Leader

Publix
01.2023 - 06.2024
  • Develop daily workload plans and employee schedules, ensuring smooth operations and task completion
  • Led teams to optimize project workflows, achieving a notable increase in process efficiency
  • Coordinated team efforts to meet deadlines and improve overall productivity
  • Implemented strategies to enhance team performance and operational effectiveness

Selector

Publix
09.2022 - 06.2024
  • Select and place products on pallets for store delivery, ensuring timely and accurate shipments
  • Achieved consistent order accuracy, minimizing errors and enhancing store inventory management
  • Utilized efficient picking techniques to maintain high productivity levels and meet daily targets
  • Collaborated with team members to streamline processes and improve overall warehouse efficiency

Order Picker

Amazon Fulfillment Ctr
04.2020 - 05.2021
  • Selected and placed products into cages with precision, ensuring timely and accurate order fulfillment

Sales

Kohl's
03.2018 - 01.2019
  • Assisted customers with finding the products they needed
  • Worked at the customer service desk where I would assist customers with any issues they would have
  • Ensured customers had a stellar experience while shopping within the store
  • Worked as a cashier, ensuring customers had a smooth and easy checkout

Education

Associate's Degree - arts

Polk State College
Lakeland, FL

Skills

  • Claims investigation
  • Estimating repair costs
  • Insurance policy sales
  • Damage assessment
  • Billing
  • Risk assessment
  • Fraud detection
  • Claims handling
  • Teamwork
  • Customer service
  • Problem-solving
  • Critical thinking

Timeline

Total Loss Adjuster

Geico
09.2024 - Current

Team Leader

Publix
01.2023 - 06.2024

Selector

Publix
09.2022 - 06.2024

Order Picker

Amazon Fulfillment Ctr
04.2020 - 05.2021

Sales

Kohl's
03.2018 - 01.2019

Associate's Degree - arts

Polk State College

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Camrone Brown