Experienced with evaluating and processing total loss claims. Utilizes strong analytical skills and keen attention to detail to ensure fair and accurate settlements. Knowledge of negotiation and customer service, ensuring client satisfaction and resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
National General Insurance
10.2018 - Current
Approved payment of claims within certain monetary limit.
Contributed to the development of departmental training materials, ensuring new hires were adequately prepared to handle total loss claims.
Maintained up-to-date knowledge of industry trends and developments, applying this information to provide optimal service to clients.
Managed a high volume of claims, ensuring timely resolution and adherence to state guidelines.
Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
Handled specialty claims such as RV, boats, farm equipment
Material Damage Claims Adjuster
National General Insurance
10.2017 - 10.2018
Negotiated fair settlements with insureds and claimants by leveraging strong communication skills and industry knowledge.
Identified coverages and lead policy investigations
Reviewed claim data to make liability decisions based on the facts presented
reviewed for positional subrogation and handled incoming subrogation demands
Education
Bachelor of Science - Business Administration And Management
ECPI University
Greensboro, NC
04.2017
Skills
Insurance policy knowledge
Claims Investigation
Estimating Repair Costs
Damage Assessment
Mathematics proficiency
Liability knowledge
Investigating proficiency
Total Loss Evaluation
Insurance regulations knowledge
Claims Handling
Fraud detection knowledge
Damage mitigation
Customer Service
Auto body repair
Certification
Property & Casualty License – SC Department of Insurance. With reciprocating license for the lower 48 states
Timeline
Total Loss Adjuster
National General Insurance
10.2018 - Current
Material Damage Claims Adjuster
National General Insurance
10.2017 - 10.2018
Bachelor of Science - Business Administration And Management