Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebecca Obregon

Wilmington,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Total Loss Adjuster

State Farm
01.2023 - Current
  • Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
  • Collaborated with other adjusters to review complex cases and develop fair settlement offers.
  • Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
  • Assisted in training new adjusters on company procedures and best practices for handling total loss claims effectively.
  • Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
  • Investigated potential fraud cases, protecting company assets from false or exaggerated claims.
  • Issued payouts to claimants.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
  • Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.

Fulfillment Associate

Amazon
12.2023 - 04.2024
  • Prepared and checked outbound shipments for accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Picked and packed order items.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Dispatch Specialist

AAA MID-ATLANTIC
06.2021 - 01.2023
  • Dispatches roadside aid requests in a timely manner to service providers using a variety of communication channels
  • Engage with AAA Members by supplying an exceptional customer experience
  • Communicates to service providers the pertinent information needed to supply timely assistance to AAA Members
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
  • Prioritizes service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are managed within established timeframes
  • Maintains documentation on the current status of each call within area, monitors call progression, and ensures documentation is complete before calls are cleared with proper codes.

Associate Banker

Chase Bank
11.2020 - 06.2021
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Performed customer transactions for money orders, cashier's checks, deposits and withdrawals
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Audited fellow teller currency to contribute to dual-control procedures.

Lead Sales Specialist

Bose Corporation
01.2007 - 04.2020
  • Serving as Manager on Duty including supervision of staff, overseeing customer experience
  • Achieving daily, weekly and monthly Sales and Attendance goals
  • Assisting in recruitment, interviewing and ongoing training of Sales Specialists
  • Assists in day-to-day operational responsibilities of the store and takes ownership of specific assigned operational duties as directed by the Store Manager
  • Conduct presentations, provide quality product demonstrations, deliver optimum customer service, develop strong customer rapport and stimulate exciting shopping experience
  • Training, developing and mentoring store staff on how to effectively engage and sell to customers and offer demonstrably unique customer experience and value proposition
  • Ability to troubleshoot complex professional audio systems and use available resources to resolve in a timely manner
  • Accepted shipment and ensured the stock room was organized and maintained
  • Used SAP (Systems Applications and Products) to conduct weekly cycle counts of inventory
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Lead daily shift meetings about the store's performance for the current business day
  • Performed opening and closing procedures, which entailed counting cash drawers and making money deposits.

Education

AA in General Studies -

Delaware Technical Community College
01.2010

High School Diploma -

John Dickinson High School
06.2007

Skills

  • Microsoft Office
  • Excel
  • PowerPoint
  • SharePoint
  • SAP (Systems Applications and Products)
  • Proficient with Windows 7, XP, 12, Windows 10, and MAC OS
  • Problem Solving
  • Critical Thinking
  • Interpersonal Skill
  • Bilingual in Spanish and English
  • 35-40 WPM
  • Insurance policy knowledge
  • Claims Investigation
  • Damage Assessment
  • Claims Handling
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Decision-Making
  • Relationship Building
  • Goal Setting
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
12.2023 - 04.2024

Total Loss Adjuster

State Farm
01.2023 - Current

Dispatch Specialist

AAA MID-ATLANTIC
06.2021 - 01.2023

Associate Banker

Chase Bank
11.2020 - 06.2021

Lead Sales Specialist

Bose Corporation
01.2007 - 04.2020

AA in General Studies -

Delaware Technical Community College

High School Diploma -

John Dickinson High School

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Rebecca Obregon