CAMRYN DION
Pensacola,USA
Summary
Detail-oriented and customer-focused professional skilled in managing fast-moving tasks, communicating effectively, and supporting team workflow. Offers strong reliability, organization, and a positive, growth-minded approach to any position.
Overview
5
5
years of professional experience
Work History
Fraud Member Service Representative
Navy Federal Credit Union (via Tential)
Pensacola, FL
10.2025 - Current
- Analyzed transaction data to detect unauthorized activity and initiated claims and disputes to protect customer accounts.
- Oversaw internal systems for updating member information to support operational efficiency. Managed account and card holds to mitigate risks and enhance security. Reissued debit and credit cards to improve member experience and retention.
- Facilitated de-escalation and guidance for members facing financial hardship or fraud-related distress.
- Ensured strict adherence to KYC, BSA/AML, and OFAC regulations throughout fraud dispute and account management processes.
Food Runner, Busser, Security
COASTAL
Orange Beach, AL
06.2023 - Current
- Performed multiple roles across departments, ensuring consistent support for varying responsibilities and workflows.
- Responded promptly to customer needs, ensuring a positive service experience.
- Collaborated across teams to ensure smooth daily operations and effective communication.
Stable Hand
IRON HORSE STABLES
Cantonment, FL
01.2021 - 03.2023
- Fostered positive relationships with clients by providing knowledgeable advice regarding horse care and riding instruction.
- Provided quality care for horses, including feeding, grooming and exercising them.
- Maintained accurate records of each horse's dietary requirements, medications, vaccinations, and other pertinent information.
- Developed strong organizational skills for managing the daily schedules of multiple horses.
Education
High School Diploma -
Acceleration Academy
Pensacola, FL05.2024
Skills
- Customer Service
- Fraud & Dispute Resolution
- Teamwork & Collaboration
- Conflict Resolution
- Adaptable
- Professional Communication
- Account & Data Accuracy
- Financial Services Support
Timeline
Fraud Member Service Representative
Navy Federal Credit Union (via Tential)
10.2025 - Current
Food Runner, Busser, Security
COASTAL
06.2023 - Current
Stable Hand
IRON HORSE STABLES
01.2021 - 03.2023
High School Diploma -
Acceleration Academy