Camryn Marshall
San Antonio,TX
Summary
Dynamic Verification Specialist with a proven track record at Alorica, excelling in identity verification and fraud prevention. Adept at enhancing customer satisfaction through effective communication and meticulous attention to detail. Committed to achieving project goals and fostering strong customer relationships, ensuring compliance and accuracy in all processes.
Overview
7
7
years of professional experience
Work History
Verification Specialist
Alorica
San Antonio, TX
10.2024 - 07.2025
- Reviewed documentation for accuracy and compliance with company standards.
- Coordinated verification processes to ensure timely project completion.
- Analyzed data for errors and initiated corrective actions as necessary.
- Performed verification of customer accounts, ensuring data integrity.
- Maintained comprehensive records of customer verifications and related documentation.
- Researched customer information for adherence to internal policies.
- Identified potential fraudulent transactions by monitoring for suspicious patterns.
- Provided technical assistance regarding account verification processes.
Cashier
Chipotle Mexican Grill
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedules and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
Amazon Fulfillment Associate
Amazon.com
06.2022 - 11.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Drove customer satisfaction by successfully completing all returns quickly.
- Picked and packed over 100 order items per shift.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes, and quantities.
- Prepared and checked outbound shipments for accuracy.
- Interacted with teammates in friendly and knowledgeable way.
Retention Specialist
Spectrum
San Antonio, TX
10.2025 - Current
- Skilled in customer retention and conflict resolution, successfully de-escalating high-tension situations and turning cancellations into retained accounts
- Strong ability to identify customer needs and tailor solutions, increasing satisfaction and long-term loyalty
- Proven track record of meeting and exceeding retention and sales targets in a high-pressure, performance-driven environment
- Experienced in handling billing concerns, service issues, and technical frustrations with professionalism and efficiency
- Effective communicator with the ability to build rapport quickly and maintain customer trust
- Proficient in objection handling and negotiation, addressing concerns around pricing, service quality, and competitor offers
- Demonstrated ability to multitask across multiple systems while maintaining accuracy and attention to detail
- Consistently adheres to company policies, compliance standards, and data security protocols
- Team-oriented with experience collaborating across departments to resolve complex customer issues
- Adaptable and resilient, able to maintain performance under high call volumes and stress
Paintball cashier
X-FACTOR
08.2019 - 08.2021
- I would greet customers and inform them of our options of purchases and answer any further questions the customer might have.
- Built relationships with customers to encourage repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
Education
barber - Barbering And Styling
Alamo City Barber School
San Antonio08-2024
High School Diploma -
Byron P Steele High School
Schertz, TX06.2021
No Degree - Biology
Our Lady of The Lake University
San Antonio, TXSkills
- Communication skills
- Packaging
- Warehouse Experience
- Hospitality
- Customer service
- Stocking and Replenishing
- Customer Complaint Resolution
- Customer Relationship Management
- Customer Consultations
- Product Knowledge
- Upselling Techniques
- Persuasive Techniques
- Attention to detail
- Sales techniques
- Customer relationship management
- Hair cutting
- Time management
- Identity verification
- Document verification
- Fraud prevention
- Data entry and review
Languages
English, Native or Bilingual
Barber
I am a self-taught Barber. I enjoy cutting hair and learning new skills under my barber mentors. I plan to obtain my barber license in the near future.
Additional Information
My hobby in my spare time includes assisting friends with content creation and editing. I love assisting them with content ideas that are positive and fun to grow their social media.
Timeline
Retention Specialist
Spectrum
10.2025 - Current
Verification Specialist
Alorica
10.2024 - 07.2025
Cashier
Chipotle Mexican Grill
01.2023 - 07.2023
Amazon Fulfillment Associate
Amazon.com
06.2022 - 11.2022
Paintball cashier
X-FACTOR
08.2019 - 08.2021
barber - Barbering And Styling
Alamo City Barber School
High School Diploma -
Byron P Steele High School
No Degree - Biology
Our Lady of The Lake University