Christina Pitts
Charlestown
Summary
Results-driven Verification Specialist at Verisys Corporation with a proven track record in data verification and problem-solving. Demonstrated attention to detail by reducing errors in documentation processes. Skilled communicator and collaborator, adept at managing multiple tasks to achieve timely outcomes while ensuring compliance and quality standards are consistently met.
Overview
13
13
years of professional experience
Work History
Verification Specialist
Verisys Corporation
South Jordan
11.2021 - Current
- Processes multiple products maintaining an elevated level of compliance, confidentiality, precision, and accuracy. Completes verifications for education, training, and employment; following client specific rules and conducts follow-ups to ensure orders are in receipt of team to produce timely results.
- Conducts outbound calls to various institutions, utilizes multiple Third-Party databases to receive verification and research point of contact to maximize positive outcomes.
- Communicates effectively and efficiently with other team members across the business spectrum, by assisting in the resolution of issues to ensure the expectations of quality are met and exceeded.
- Utilizes initiative and displays a willingness to identify issues and provide follow ups (that require further evaluation) until the request is resolved.
- Demonstrates a capacity for multitasking, Transferring, updating, organizing, and verifying data in databases and spreadsheets.
- Working across multiple products as well as ensuring expedited orders are monitored and followed up on a daily basis.
Mortgage Loan Analyst
AmeriSave Mortgage
Atlanta
08.2020 - 04.2021
- Processed tax documents and financial statements for applications as part of the application processes.
- Carefully reviewed documents for transcription, credit records and tax information with 35 % error when submitted into the system.
- Processed averaging over 80 documents per day. During peak season, processed more than 110 documents per day.
- Communicated effectively with Managers and Supervisors to ensure proper input of documentation to significantly reduce the risk of loans dropping, to achieve targeted company goals.
- Adaptable to constantly changing work environments (Document procedural changes and constant changes in management) while expressing an understanding and friendly response.
Professional Cleaner
MaidPro
Louisville
12.2018 - 04.2019
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Developed and actualized time-savers that decreased average cleaning time per room while upholding established quality guidelines.
- Ensured zero damage or disarray in cleaned areas.
- Scored within the top % based on feedback and comments from clients for thoroughly cleaning their requested spaces. Fostered continued relationships with Customers to conduct periodical cleanings.
- Ensure security of homes by taking care to lock doors and check perimeters upon departure.
Family Home Provider Program Manager
Day Spring Community Living
Louisville
07.2016 - 10.2018
- Monitored compliance to ensure health, safety, and welfare for 25+ individuals within the given caseload.
- Developed policies and procedures to ensure understanding of regulations amongst co-workers as Family Home Provider Managers and Family Home Providers.
- Provided on-going training, quarterly and as needed to develop and communicate the facilitation of corrective action plans both individually and collectively.
- Advised staff and providers in the utilization of excel and work forms for effective record keeping.
- Created a culture of continuous improvement, inspiring employees to take action to solve problems.
- Oversaw day to day operations (in absence of Supervisor) in the FHP Department, communicating with their assigned client needs, managing client/Provider crisis’ in a fast-paced social service community setting.
- Reported system issues, contract worker behavioral issues, Community Program/Provider complaints, and other significant issues to upper-level management; working collectively to provide resolution.
- Assisted Supervisor in administrating polices and practices in areas such as Human Resources, Compliance, Safety and Quality Assurance.
Contract Case Manager
Community Living
Louisville
10.2015 - 07.2016
- Developed and assisted in services needed and communicated a plan to meeting client specific goals, overcoming challenges and obstacles, including community resource referrals.
- Utilized available resources to effectively assess patients’ clinical, psychological, and financial needs.
- Managed documentation in an organized system in adherence to HIPPA privacy standards and the State guidelines.
- Maintained familiarity with Medicare and Medicaid requirements, managed care issues and other payer regulations and benefit limits.
- Documented client reports on a monthly basis detailing 7 in-depth areas of clients life/needs/progress while advancing to ensure proper and continual follow-up.
Severe Mentally Ill (SMI) Case Manager
Seven Counties Services
Louisville
09.2012 - 10.2015
- Developed an approach to coordinating care, support and services for persons receiving Supports for Community Living (SCL) funding using Person-Centered Planning processes.
- Worked closely with each client to ensure ongoing satisfaction and needs were met and that their health, safety, and welfare assurance was in place.
- Aided during emergencies to act as liaison to obtain/provide services from the community for clients to be successful in all areas of their lives.
- Provided a wide variety of duties, but not limited to, coordinating services among various providers and advocacy to enable clients to obtain access to much needed mental health, medical, social, educational, and other supportive services.
- Effectively and efficiently represented the organization in team meetings amongst various organizations; providing communication both verbal and non-verbal to ensure proactivity in planning and implementation of services.
Education
Master’s of Social Work -
Western Kentucky University
Bowling Green, KY05.2010
Bachelor of Science - Social Work, Criminology
Western Kentucky University
Bowling Green, KY12.2007
Skills
- Committed and Diligent Worker
- Data verification
- Communication skills
- Problem solving
- Attention to detail
- Document review
- PC literate with proficiencies typing 60 WPM
- Collaboration
- Critical Thinking & Attention to Detail
- Documentation and Communication
Hobbies and Interests
- Reading Inspirational Books
- Hiking and other Outdoor Activities
- Playing musical instruments and singing
- Volunteering in the Community
References
Available Upon Request
Timeline
Verification Specialist
Verisys Corporation
11.2021 - Current
Mortgage Loan Analyst
AmeriSave Mortgage
08.2020 - 04.2021
Professional Cleaner
MaidPro
12.2018 - 04.2019
Family Home Provider Program Manager
Day Spring Community Living
07.2016 - 10.2018
Contract Case Manager
Community Living
10.2015 - 07.2016
Severe Mentally Ill (SMI) Case Manager
Seven Counties Services
09.2012 - 10.2015
Master’s of Social Work -
Western Kentucky University
Bachelor of Science - Social Work, Criminology
Western Kentucky University
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