Summary
Overview
Work History
Education
Skills
Timeline
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Chadaria Simmons

Raleigh,NC

Summary

Customer Service Representative adept at enhancing service delivery by analyzing customer feedback and streamlining processes, achieving notable improvements in customer satisfaction and productivity. Assistant Teacher and Camp Counselor with a proven track record in fostering supportive, inclusive environments and implementing innovative educational programs to boost engagement and learning outcomes. Equipped with strong leadership and problem-solving skills, ready to leverage extensive experience in roles demanding excellent interpersonal communication and team collaboration.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ciox Healthcare
Raleigh, NC
10.2023 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Facilitated communication between patients and physicians regarding treatment plans and follow-up care instructions.
  • Managed caseloads consisting of up to 20-25 individuals at any given time.

Assistant Teacher

Green Ivy Schools
Manhattan, NY
08.2022 - 06.2023
  • Foster a positive and inclusive classroom environment through effective communication and rapport-building
  • Creative and engaging teaching methodologies
  • Excellent interpersonal skills for working with diverse groups of people.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Supervised small group activities.
  • Supported student-led discussions and presentations.
  • Encouraged positive behavior with rewards and incentives.

Camp Counselor

Green Ivy Schools
Manhattan, NY
06.2022 - 09.2022
  • Mentored campers, fostering a supportive and inclusive environment.
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Developed individualized behavior management plans for campers with special needs.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.

Sales Associate/ Beauty Consultant

Target
Raleigh, NC
10.2020 - 05.2021
  • Provided personalized beauty consultations, recommending skincare and cosmetic products based on individual customer needs
  • Utilize expert advice on product features, benefits, and usage to enhance customer understanding and satisfaction
  • Attention to detail in maintaining product displays and a clean workspace
  • Process transactions accurately using the point-of-sale (POS) system and handle cash or card payments
  • Ability to work efficiently in a fast-paced retail environment
  • Curating personalized clothing and accessory recommendations tailored to each client's lifestyle and preferences
  • Flexibility to adapt to changing client demands and industry trends
  • Strong communication skills to articulate style recommendations effectively.

Education

High School Diploma -

Rolesville High

Skills

  • Inbound and Outbound Calling
  • Data Collection
  • Scheduling
  • Adaptive team player
  • Technical Support
  • Microsoft Outlook

Timeline

Customer Service Representative

Ciox Healthcare
10.2023 - 04.2024

Assistant Teacher

Green Ivy Schools
08.2022 - 06.2023

Camp Counselor

Green Ivy Schools
06.2022 - 09.2022

Sales Associate/ Beauty Consultant

Target
10.2020 - 05.2021

High School Diploma -

Rolesville High

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Chadaria Simmons