Chan Ai Nguyen
Honolulu,USA
Summary
Motivated hospitality management student seeking an internship to apply academic knowledge and hands-on experience in hotel operations and guest services. Eager to contribute to delivering exceptional guest experiences while gaining valuable industry insights to advance my career in hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
YiFang Fruit Tea
Honolulu, USA
01.2022 - Current
- Delivered outstanding customer service while managing operations in a fast-paced environment.
- Trained and supervised new employees, fostering a positive work culture aligned with the company's values.
- Manage inventory and product levels by stocking, refilling, rotating, and preparing fresh tea products.
- Maintained a clean and organized workspace to optimize operations.
Hospitality Intern
Wayfinder Waikiki Hotel
Honolulu, USA
06.2023 - 08.2023
- Streamlined guest check-ins and check-outs, enhancing overall efficiency and guest satisfaction.
- Managed reservations and updated room availability using Oracle OPERA Cloud PMS.
- Assisted guests with inquiries about hotel amenities and local attractions in person, over the phone, and via email.
- Processed financial transactions, including payments, and managing guest folios.
- Collaborated with the housekeeping and maintenance departments to ensure timely room readiness and maintenance requests.
Cashier
Jejubing Dessert Cafe
Honolulu, USA
09.2020 - 09.2021
- Provided courteous service, and handled cash and credit transactions with accuracy.
- Prepared and served desserts and beverages while adhering to quality and safety standards.
- Maintained a positive guest experience through friendly, efficient service.
Education
Travel Industry Management - Hospitality Management
University of Hawai'i At Manoa
12-2025
Hospitality and Tourism - Concentration in Hospitality Operations Management
Kapi'olani Community College
05.2023
High School Diploma -
Wallace Farrington High School
05.2021
Skills
- Bilingual: Fluent in English and Vietnamese
- Proficient in the OPERA Cloud
- Exceptional customer service and interpersonal communication skills
- Highly organized
- Creative and multi-tasking
Accomplishments
- Seal of Biliteracy, 2021
- The Council of the City and County of Honolulu honor for Poetry by the Youth of Kalihi, 2019
- Recognized by The House of Representatives of the state of Hawaii for participating in 'Voice: Poetry by the Youth of Kalihi.', 2019
Certification
- Oracle OPERA Cloud Property Management System / April 2022 - Present
- Managing Service in Food and Beverage Operation / May 2022 - Present
References
References available upon request.
Timeline
Hospitality Intern
Wayfinder Waikiki Hotel
06.2023 - 08.2023
Supervisor
YiFang Fruit Tea
01.2022 - Current
Cashier
Jejubing Dessert Cafe
09.2020 - 09.2021
Travel Industry Management - Hospitality Management
University of Hawai'i At Manoa
Hospitality and Tourism - Concentration in Hospitality Operations Management
Kapi'olani Community College
High School Diploma -
Wallace Farrington High School
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