Canira Steeling
Roebuck,SC
Summary
Dynamic Operations Supervisor with a proven track record at DP World, excelling in workflow optimization and team training. Enhanced operational efficiency by implementing inventory management systems, achieving significant waste reduction. Skilled in performance monitoring and staff supervision, fostering a culture of continuous improvement and high-quality service delivery.
Overview
29
29
years of professional experience
Work History
Operations Supervisor
DP World
10.2015 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes to enhance operational efficiency and reduce delays.
- Mentored team members, fostering skill development and improving overall performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Team Leader
DP World
04.2015 - 10.2015
- Led team in operational efficiency initiatives to enhance service delivery standards.
- Oversaw training programs, ensuring staff adherence to safety protocols and operational procedures.
- Streamlined workflows by implementing process improvements, resulting in reduced turnaround times.
- Managed resource allocation effectively to optimize productivity across multiple projects.
Store Manager
SmartStyle
05.2014 - 06.2015
- Led daily store operations, ensuring efficient workflow and optimal customer service.
- Developed staff training programs to enhance team performance and service quality.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Executed marketing initiatives to drive customer engagement and increase foot traffic.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Burger King
10.2010 - 05.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Trainer
Dunkin' Donuts
05.2008 - 09.2010
- Trained new team members on operational procedures and customer service standards.
- Developed and implemented training materials to enhance staff performance and retention.
- Conducted ongoing assessments of team skills to identify areas for improvement.
- Facilitated workshops focused on product knowledge and sales techniques for associates.
- Collaborated with management to align training programs with store objectives and goals.
- Evaluated training effectiveness through feedback and made adjustments to programs accordingly.
- Ensured compliance with company policies during training sessions, promoting a culture of safety and accountability.
- Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
Store Manager
Burger King
10.2003 - 05.2008
- Oversaw scheduling and staffing, aligning resources with business demands for peak efficiency.
- Cultivated a positive work environment, fostering team collaboration and employee retention efforts.
- Monitored compliance with health and safety regulations, maintaining high standards in-store practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Food Service Manager
Collegiate American School
08.1997 - 08.2003
- Supervised daily food service operations, ensuring compliance with health and safety standards.
- Trained and mentored new staff on food preparation and customer service protocols.
- Coordinated inventory management, optimizing stock levels to reduce waste and enhance efficiency.
- Implemented menu changes based on seasonal ingredients, enhancing variety and nutritional value for students.
- Led initiatives to streamline workflow processes, resulting in improved service speed during peak hours.
- Conducted regular audits of food safety practices, ensuring adherence to regulatory requirements and school policies.
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over [Number] guests.
- Observed staff confirm safety and quality standards.
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
Education
Cosmetology - Cosmetology
Virginia College
Greenville, SC03-2014
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Logistics oversight
- Customer relationship development
- Workflow optimization
- Production
- Root-cause analysis
- Delegation
- KPI tracking
- Cost control
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
DP World
10.2015 - Current
Team Leader
DP World
04.2015 - 10.2015
Store Manager
SmartStyle
05.2014 - 06.2015
Store Manager
Burger King
10.2010 - 05.2014
Store Trainer
Dunkin' Donuts
05.2008 - 09.2010
Store Manager
Burger King
10.2003 - 05.2008
Assistant Food Service Manager
Collegiate American School
08.1997 - 08.2003
Cosmetology - Cosmetology
Virginia College