Open To Work
Candace Albert
Walmart Conway, Walmart
Conway,AR
Work Preference
Job Search Status:
Open to work
Location Preference
Remote
Minimum Desired Compensation
$45000/yr
Important To Me
Flexible work hoursPersonal development programsHealthcare benefitsWork from home option
15
years of professional experience
I am a very punctual person when it comes down to business. I have learned to be adamant about doing things and sticking to it until I am finished. I give my all at whatever I do and put my best strength and knowledge forward when it comes to tasks. Setting goals is one of my ways of getting things done in my life. Working from home would be new but exciting and I'm ready to take on this goal. Friendly, customer-focused Cashier promoting customer loyalty and retention through attention to detail, excellent mathematical skills, and strong customer service. Excels in helping customers feel welcomed and accurately managing payments using POS systems. Generates repeat business by anticipating customer needs and following up on outstanding issues.
Work History
Online Personal Shopper
5 Years 1 Month- Process [number] online orders per shift while maintaining accurate item selection and pickup readiness.
- Operate the cash register during front-end coverage, processing transactions and handling payments with accuracy.
- Greet customers at the entrance and direct them to products, departments, or assistance as needed.
- Help shoppers locate items on the sales floor and respond quickly to questions about product availability.
Office Data Entry Clerk
3 Years 5 Months- Entered policy and account information into internal systems with careful attention to detail.
- Reviewed source documents for completeness before updating records and forwarding issues for correction.
- Maintained organized electronic files to support quick retrieval of customer and policy information.
- Communicated data corrections to internal teams to keep records aligned across departments.
Receptionist Clerk
1 Year 10 Months- Handled [30] visitor interactions per day while greeting guests professionally and providing clear front-desk assistance.
- Managed [70]% of incoming calls routed correctly through the central phone system and directed callers to the right contacts.
- Prepared and maintained a clean reception area to present a neat, professional first impression for visitors.
- Provided clerical support by copying, faxing, and filing documents for employees.
- Supported daily office flow by greeting visitors, answering calls, and completing routine administrative tasks with professionalism
- * Proficiency with scheduling software and EMR/EHR systems
- * Customer service and interpersonal skills
- * Confidentiality and discretion (HIPAA compliance)
- * Problem-solving skills
Virtual Customer Service Associate
4 Years 7 Months- Answered customer questions about account details, service procedures, and next steps in a professional manner.
- Documented call notes, case details, and resolution updates in CRM systems for accurate recordkeeping.
- Provided calm, empathetic support to customers during billing, access, and service-related concerns.
- Followed remote work procedures while using company-issued equipment and secure communication tools.
- Reviewed customer records carefully to confirm details before updating cases or transferring requests.
- Directed complex inquiries to the appropriate internal team when issues required additional review.
- Maintained professional communication standards across phone, email, and chat interactions.
- Applied active listening to identify customer needs and present clear, practical solutions.
- Balanced multiple customer cases while maintaining steady response quality throughout the day.
- Recorded follow-up actions and customer preferences to support continuity on future contacts.
- Supported team workflow by staying organized and prioritizing urgent customer requests appropriately.
- Used conflict resolution skills to de-escalate concerns and keep conversations productive.
Education
High School
GPA: 2.5
Skills
**PROFESSIONAL SUMMARY**
Dedicated and empathetic Customer Service professional with a strong background in the healthcare sector. Proven ability to navigate complex inquiries
maintain accurate records
and provide high-quality support in fast-paced remote environments. Committed to delivering people-centered experiences while adhering to strict privacy and compliance standards.* **Equipment:** Experienced in managing company-issued hardware
including webcams and secure workstations.
* Collaborated with internal teams to improve service delivery and customer satisfaction scores.
* **Remote Setup:** Proficient in high-speed
hardwired broadband environments (DSL/Cable).
* **Software:** Experience with CRM platforms
digital communication tools
and internal reporting systems.
* Healthcare Customer Support
* Active Listening & Problem-Solving
* Remote Work Proficiency
* CRM & Data Documentation
* Detail-Oriented Reporting
* Conflict Resolution
Timeline
Online Personal Shopper
Walmart Conway, Walmart
08.2021 - CurrentRead More
Receptionist Clerk
Pillow Clinic
03.2020 - 01.2022Read More
Office Data Entry Clerk
GEICO, Government Employees Insurance
04.2019 - 09.2022Read More
Virtual Customer Service Associate
United Technologies
05.2011 - 12.2015Read More
Marvell High School
High School
Read More