Kathren Gonzalez
San Diego,CA
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
04.2022 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Loaded and unloaded orders at customer's homes or locations.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Participated in team meetings and staff training sessions.
- Preserved patient safety by following safety protocols.
Cashier
El Super Market
07.2021 - 12.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Rally's Burgers
08.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Sociology
Palomar College
San Marcos, CA06.2028
Sociology
Grossmont College
El Cajon, CA06.2028
High School Diploma -
San Diego County of Education
Vista, CA04.2017
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Prioritizing Orders
- Online Order Processing
- Heavy Lifting
- Accurate money handling
- Flexible Schedule
- Verifying Order Accuracy
- Sales proficiency
- Online ordering familiarity
- Payment Processing
- Documentation And Reporting
- Problem-Solving
- Teamwork and Collaboration
- Multitasking and Organization
- Excellent Communication
- Client satisfaction
- Product Recommendations
- Reliability and punctuality
- Cash Register Operation
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- ID Verification
- Promotions and Discounts Understanding
- Reliable and Responsible
- Honest and Dependable
- Active Listening
- Cooperative Attitude
- Adaptable and Flexible
- Basic Mathematics
- Upselling
- Price Identification
- Spanish Fluency
- Microsoft Office
- Calm Under Pressure
- Understanding Customer Needs
- Professional telephone demeanor
- Time Management
- Decision-making skills
- Volunteer Coordination
- Professional and Courteous
Certification
- Food Handlers Card Certification - [03/23/2024-03/232027]
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
04.2022 - 12.2022
Cashier
El Super Market
07.2021 - 12.2021
Cashier
Rally's Burgers
08.2020 - 07.2021
Sociology
Palomar College
Sociology
Grossmont College
High School Diploma -
San Diego County of Education
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