Candace Allen
Roswell,GA
Summary
Dynamic leader with proven expertise in customer relations and team leadership, honed at Sport Clips and other notable organizations. Excelled in enhancing customer satisfaction and employee performance through innovative training programs and effective problem-solving. Skilled in organizational development and relationship building, achieving significant improvements in customer loyalty and staff retention.
Overview
13
13
years of professional experience
Work History
EXT SPECIALIST
Hair Club For Men And Women
05.2022 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Cosmetology Instructor
Empire Beauty School
01.2021 - 05.2022
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
Salon Manager
Sport Clips
05.2011 - 01.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Education
Cosmetologist Instructor - Licensed
Empire Beauty School
Speedway IN10-2021
Skills
- Customer Relations
- Team Leadership
- Active Listening
- Organizational Skills
- Relationship Building
- Team building
- Hiring and Training
- Goal Setting
- Quality Assurance
- Sales experience
- Employee Supervision
- Recruitment Strategies
- Student relationship development
- Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
EXT SPECIALIST
Hair Club For Men And Women
05.2022 - 06.2024
Cosmetology Instructor
Empire Beauty School
01.2021 - 05.2022
Salon Manager
Sport Clips
05.2011 - 01.2021
Cosmetologist Instructor - Licensed
Empire Beauty School
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