Candace Braden
Evans,GA
Summary
A empathetic communicator helps clients understand treatment purposes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Crisis Contact Specialist
South Carolina Department Of Mental Health
04.2022 - 07.2023
- Provide strength-based, unbiased crisis counseling and support to all individuals who call and chat into the Helpline
- Assessing risk and manage documentation
- Speak with caller over the phone connecting with people experiencing emotional distress or mental health issues
- Provide available resources or information needed
- Identify safe, positive ways of coping and/or developing a safety plan
- Ensuring the highest standard for the delivery of evidence based or evidence informed of crisis support, included those related to suicide prevention and intervention
- Identifying if emergency intervention is needed and alerting the proper channels
Crisis Line Worker
Ridgeview Behavioral Health Center
04.2020 - 04.2022
- Provide crisis intervention, peer counseling, information, or referrals to callers on the
agency’s 24-hour crisis lines in a non-judgmental manner. - Maintain job knowledge and adhere to the company and American Association of Suicidology Code of Ethics.
- Using counseling techniques like motivational interviewing, active engagement, collaborative problem solving, and good contact, help calls identify and resolve personal, social, and interpersonal concerns.
- Answer all calls within response guidelines and using the crisis call center’s policies, procedures, and scripts necessary for screening of service requests.
- Complete appropriate, timely, and accurate documentation in accordance with established criteria and call center metrics (KPI’s).
Donor & Client Support Specialist
Red Cross
06.2018 - 04.2020
- Monitored supply levels and placed orders for laboratory supplies.
- Communicate with hospitals and blood services field regions to perform the retrieval of suspect products.
- Answers donor eligibility questions and product or donor concerns from Collections staff, donors, or consignees.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Direct Support Professional
SRVS
03.2015 - 05.2018
- Transported clients to medical and dental appointments to provide support.
- Researched community resources and services to provide accessibility and assistance to clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Education
Ph.D. - Clinical Psychology
Walden University
Minneapolis, MN08.2027
Professional Development - Crisis Counselor Training
Allison
Remote09.2022
MBA - Accounting And Business Management
American InterContinental University
Schaumburg, IL05.2022
Bachelor of Arts - Human Resources Management
American InterContinental University
Schaumburg, IL06.2020
Skills
- Manager Coaching and Training
- Coping Mechanisms
- Business Accounting
- Clinical Records Maintenance
- Crisis Intervention
- Case Notes
- Patient Assessments
- Cultural Sensitivity
- Crisis Assessment
- Suicide Prevention
- Safety Plan
- De-escalation
Timeline
Crisis Contact Specialist
South Carolina Department Of Mental Health
04.2022 - 07.2023
Crisis Line Worker
Ridgeview Behavioral Health Center
04.2020 - 04.2022
Donor & Client Support Specialist
Red Cross
06.2018 - 04.2020
Direct Support Professional
SRVS
03.2015 - 05.2018
Ph.D. - Clinical Psychology
Walden University
Professional Development - Crisis Counselor Training
Allison
MBA - Accounting And Business Management
American InterContinental University
Bachelor of Arts - Human Resources Management
American InterContinental University
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