Maya Phairoj
Bristol,CT
Overview
6
6
years of professional experience
Work History
Crisis Contact Specialist
United Way Of Connecticut
10.2023 - Current
- Answered hotlines including: Adult Crisis, Youth Crisis, 211 Crisis, and National Suicide Prevention Line
- Frequently connected callers with mobile crisis teams/clinicians
- Responsible for providing immediate police and/or medical intervention to callers in need
- Provided light counseling and coping skills to all callers
Patient Service Representative
Root Center For Advanced Recovery
07.2021 - 10.2023
- Proficient in DDAP reports, admissions, and discharges.
- Educated in DMHAS policies.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided support to clients with drug and alcohol abuse issues.
- Maintained steady flow at front desk by multitasking: facilitating urinalysis tests, breathalyzer tests, payments, communicating with counselors, answering phone calls, etc.
Waitress Supervisor
Inari Asian Bistro
11.2022 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Manages staff scheduling.
Lead Server
Sparetime Entertainment
10.2017 - 03.2020
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
A
Education
BA Human Services
Southern New Hampshire University
Hooksett, NHAssociate of Arts -
Tunxis Community College
Farmington, CT05.2021
Skills
- Performance improvement
- Persuasion techniques
- Troubleshooting & Communication skills
- Protocol understanding
- Patience and understanding
- Multitasking
Timeline
Crisis Contact Specialist
United Way Of Connecticut
10.2023 - Current
Waitress Supervisor
Inari Asian Bistro
11.2022 - Current
Patient Service Representative
Root Center For Advanced Recovery
07.2021 - 10.2023
Lead Server
Sparetime Entertainment
10.2017 - 03.2020
A
BA Human Services
Southern New Hampshire University
Associate of Arts -
Tunxis Community College
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