Candace Butler
Monroe,LA
Summary
Adept Certified Pharmacy Technician with a proven track record, showcasing exceptional problem-solving skills and proficiency in manual and automated medication dispensing. Excelled in enhancing patient care and boosting pharmacy efficiency, underpinned by strong pharmacist support and effective drug storage knowledge. Demonstrates a unique blend of technical expertise and interpersonal abilities, driving customer satisfaction and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Vantage Health Plan, Inc.
09.2017 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Certified Pharmacy Technician
Brookshires Pharmacy
12.2012 - 09.2017
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
Target
07.2010 - 11.2012
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Sales Associate
Target
10.2006 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise in the backroom.
Education
No Degree - Business Management
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
Richwood High School
Monroe, LA05-2006
Skills
- Problem-solving skills
- Manual and automated medication dispensing
- Pharmacist support
- Drug storage procedures
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
English
Timeline
Certified Pharmacy Technician
Vantage Health Plan, Inc.
09.2017 - Current
Certified Pharmacy Technician
Brookshires Pharmacy
12.2012 - 09.2017
Certified Pharmacy Technician
Target
07.2010 - 11.2012
Sales Associate
Target
10.2006 - 06.2010
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
No Degree - Business Management
University of Louisiana At Monroe
High School Diploma -
Richwood High School
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