Jon-Colin Evans
West Monroe,LA
Summary
Clinical Business Analyst II at Vantage Health Plan/Blue Cross Blue Shield of Louisiana with expertise in Centricity and Athena Health EMR systems. Proven track record in requirements gathering and workflow optimization, leveraging strong problem-solving skills to enhance operational efficiency. Committed to quality assurance and effective communication, driving impactful solutions in complex healthcare environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinical Business Analyst II
Vantage Health Plan/Blue Cross Blue Shield of La.
06.2010 - 09.2024
- Developed detailed documentation of system changes and modifications and followed change control procedures for assigned systems.
- Elicited requirements and business needs and translated into functional specifications using business analysis tools and methodologies.
- Served as application expert for troubleshooting, developing and designing compelling solutions to business problems.
- Interviewed and observed clinical end users and business stakeholders to understand workflows, processes, business rules and systems in use.
- Facilitated ongoing review of upcoming enhancements or system changes and coordinated with stakeholders to develop plans.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Centricity/Virence Health/Athena Health support for 29 multiprovider clinics with 120+ providers along with all supporting software.
Network Engineer
CenturyTel/CenturyLink
06.2000 - 05.2010
- Troubleshot complex multi-vendor network service provider issues.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained the DSL equipment and all the crossconnects on the backbone equipment for internet services.
- Monitored alarms and dispatched field techs for line and equipment issues. Worked with those techs to get services back up.
Education
No Degree - Business Management
Louisiana Tech University
Ruston, LASkills
- Centricity/Virence Health/Athena Health EMR systems
- Requirements gathering
- HIPAA compliance
- Verbal and written communication
- Needs assessments
- Attention to detail
- Problem-solving
- Workflow optimization
- Customer needs assessment
- Reporting and documentation
- Quality assurance
- Clear communication
- Workflow Analysis
Certification
- GE Centricity 9.5 Training
Timeline
Clinical Business Analyst II
Vantage Health Plan/Blue Cross Blue Shield of La.
06.2010 - 09.2024
Network Engineer
CenturyTel/CenturyLink
06.2000 - 05.2010
No Degree - Business Management
Louisiana Tech University
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