Candace C. Buford
Gastonia,NC
Summary
Results-driven Account Manager and logistics professional with over 10 years of experience in supply chain operations, client relationship management, and strategic planning. Proven ability to optimize logistics workflows, manage high-value accounts, and drive business growth through customer-centric strategies. Adept at collaborating with internal teams and external stakeholders to enhance efficiency, reduce costs, and improve service delivery.
Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Inpro Corporation
04.2023 - Current
- Develop and manage client accounts, ensuring seamless coordination of shipments and order fulfillment
- Monitor freight operations, analyze logistics data, and implement process improvements to enhance efficiency
- Serve as the primary point of contact for customers, resolving inquiries and ensuring customer satisfaction
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Tracked orders and notified customers of status or potential delays.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Managed cross-functional teams for efficient project execution and timely completion.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
Operations Coordinator
Riverstone Logistics
12.2021 - 05.2023
- Managed high-value accounts, facilitating daily delivery operations and coordinating with business partners
- Recruited and onboarded independent contractors, ensuring compliance with regulatory standards
- Oversaw logistics routing, optimizing fleet efficiency for multi-state freight distribution
- Strengthened client relationships by providing data-driven insights to enhance service delivery
Owner
ALSC Carriers LLC
12.2018 - 12.2021
- Built and managed customer relationships, developing customized logistics solutions for diverse clients
- Negotiated contracts with brokers and carriers, securing competitive rates and expanding business operations
- Monitored financial performance, ensuring profitability and sustainability of the business
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Dispatcher
Red Baron Transportation
08.2019 - 08.2020
- Oversaw dispatch operations for 20-30 drivers across multiple regions, ensuring timely deliveries
- Acted as a liaison between clients and drivers, fostering relationships and resolving operational challenges
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Went over 150 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Freight Broker
Contract Freight Services
05.2014 - 02.2017
- Negotiated and managed freight contracts, optimizing transportation logistics and cost efficiency
- Conducted market research to identify new business opportunities and expand the client portfolio
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Tracked shipments and trucks out on deliveries.
- Optimized routing options, minimizing transit times and reducing costs for customers.
Logistics Coordinator / Procurement Representative
XPO Logistics
08.2012 - 05.2014
- Managed procurement and logistics operations, ensuring compliance with industry regulations
- Developed carrier relationships, negotiated freight rates, and improved delivery scheduling
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
Education
Bachelor of Science - Interdisiplinary Studies/Psychology
Winston-Salem State University
Winston-Salem, NC05-2013
Skills
- Account Management & Client Relations
- Supply Chain Optimization
- Logistics & Freight Operations
- Process Improvement & Cost Reduction
- Salesforce
- SAP
- NetSuite
- Microsoft Office Suite
- KPI Tracking & Performance Metrics
- Data Analytics & Market Research
- Negotiation & Contract Management
- Cross-Functional Team Collaboration
- Regulatory Compliance (DOT, FMCSA, SAFER)
- Shipping documentation
- Transportation planning
Timeline
Logistics Coordinator
Inpro Corporation
04.2023 - Current
Operations Coordinator
Riverstone Logistics
12.2021 - 05.2023
Lead Dispatcher
Red Baron Transportation
08.2019 - 08.2020
Owner
ALSC Carriers LLC
12.2018 - 12.2021
Freight Broker
Contract Freight Services
05.2014 - 02.2017
Logistics Coordinator / Procurement Representative
XPO Logistics
08.2012 - 05.2014
Bachelor of Science - Interdisiplinary Studies/Psychology
Winston-Salem State University
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